Knowledge Management 25/07/2017 By: Suwarn Kumar Singh

“KM is a JOURNEY not a DESTINATION” KM Thoughts “KM is a JOURNEY not a DESTINATION” -Warick Holder

Agenda Knowledge Based-Economy Knowledge Types and its Management (KM) Knowledge Management Tools: IT and Non-IT Based KM for Organizational Learning

Knowledge - Based Economy   Generation     Exploitation     Knowledge -based Assets: Relationships, Information Technology, Communication Infrastructure, Env. Responsiveness, Organizational Intelligence   Create   Capture     Effective utilization/exploitation of intangible assets such as knowledge, skills and innovative potential   All types of knowledge       Economic activity & Key resource for competitive advantage  

Knowledge - based economy “… one in which the generation and exploitation of knowledge has come to play the predominant part in the creation of wealth. It is not simply about pushing back the frontiers of knowledge; It is also about the most effective use and exploitation of all types of knowledge in all manner of economic activity” (Department of Trade and Industry Competitiveness White Paper 1998). Source:

R. Ackoff’s “pyramid to wisdom” (1989, 1996) Knowledge types Multimedia Paper-based Digitally-Indexed Explicit = Media-based Written down Digitally-Active Intellectual Property © ™ (sm) Patents Individuals Tacit = People knowledge Groups in People’s head R. Ackoff’s “pyramid to wisdom” (1989, 1996) Source:

Knowledge types Source: Http://www.Knowledge-management-tools.Net/different-types-of-knowledge.Html

Interpersonal Knowledge Knowledge types Personal Knowledge (Tacit) Impersonal Knowledge (Explicit) Interpersonal Knowledge (Implicit) Steve barth Source:

Knowledge management Source: The full scope of knowledge management (KM) is not something that is universally accepted. However, before one looks at the differences in the definitions, let's examine the similarities. KM is about making the right knowledge available to the right people. Source: http://www.knowledge-management-tools.net/knowledge-management.html#ixzz3oazFYrYb

Knowledge management Source: It is about making sure that an organization can learn, and that it will be able to retrieve and use its knowledge assets in current applications as they are needed. In the words of Peter Drucker it is "the coordination and exploitation of organizational knowledge resources, in order to create benefit and competitive advantage" (Drucker 1999). Source: http://www.knowledge-management-tools.net/knowledge-management.html#ixzz3oazFYrYb

Knowledge management Source: Summing up: KM must therefore: create/provide the right tools; people, knowledge, structures (teams, etc.); culture, etc. so as to enhance learning. Source: http://www.knowledge-management-tools.net/knowledge- management.html#ixzz3oazFYrYb

Experience Sharing: Group (20 Min) Share tools used in Public service to support the Knowledge Management

KM Tools Source: IT Based: Groupware systems & KM 2.0 The intranet and extranet Data warehousing, data mining, & OLAP Decision support Systems Content management systems Document management systems Artificial intelligence tools Simulation tools Source: http://www.knowledge-management-tools.net/knowledge- management-tools.html

NASC: Infrastructure

NASC: ICM

NASC: Email

NASC: HRIS

NASC: IMS

NASC: Website

NASC: Intranet

NASC: DMS

NASC: Moodle

KM Tools Source: Non – IT Based: Cross-functional project teams KM training & education Storytelling Mentoring Source: http://www.knowledge-management-tools.net/KM-resources- techniques.html

KM Tools Source: Cross-functional project teams: This basically refers to the practice of assembling project teams using members of the organization from different functions. Typically, this would involve selecting a number of specialists under a generalist project manager. KM training & education: This is almost always expensive but it can be very useful. Trained consultants can work with all aspects of the organization, not just implementing KM processes but also educating the managers in the subject Source: http://www.knowledge-management-tools.net/KM-resources- techniques.html

KM Tools Source: Mentoring: Storytelling : Mentoring is one of the most effective ways of passing down tacit know-how from an expert to an aspiring expert Storytelling : Sharing the success stories always led the foundation for future success. Source: http://www.knowledge-management-tools.net/KM-resources- techniques.html

The organizational learning model of Crossan, Lane and White (1999)

LO: Maturity in public service 25 Min: Draw the Spider that reflect the LO maturity

Thank you