ADMINISTRATIVE OFFICE MANAGEMENT Chapter 16 Managing Workplace Safety Chapter 16 Administrative Office Management, 13th Ed

Scope of Safety Management Types of Workplace Violence Violence by Strangers Violence by Customers or Clients Violence by Coworkers Violence by Personal Relations A Risk Factor is “A condition or circumstance that may increase the likelihood of violence occurring in a particular setting.” Chapter 16 Administrative Office Management, 13th Ed Pages 388-391

Administrative Office Management, 13th Ed Page 386 Changes in the…in the workplace Page 388 In its 1996…in the work setting Desk rage…in the workplace Workplace violence…personal relations Page 389 Type 2:…or passengers Chapter 16 Administrative Office Management, 13th Ed

Administrative Office Management, 13th Ed Page 389 Type 3:…with the workplace Page 390 Type 4:…outside of work Page 391 A risk factor…likelihood of violence A crisis management program…procedure Chapter 16 Administrative Office Management, 13th Ed

Crisis Management Program Hazard Assessment Hazard Prevention and Control Training and Instruction Reporting Procedure Chapter 16 Administrative Office Management, 13th Ed Pages 391-392

Administrative Office Management, 13th Ed Pages 391-392 Hazard Assessment…for workplace violence Page 392 Hazard Prevention and…workplace incident Reporting Procedure…has occurred Chapter 16 Administrative Office Management, 13th Ed

Workplace Safety Policy in the Workplace Policy Safety Policies Workplace Safety Policy Domestic Violence in the Workplace Policy Chapter 16 Administrative Office Management, 13th Ed Pages 393-394

Administrative Office Management, 13th Ed Page 393 Safety Policies…expected of them Although you can…a workplace accident Page 394 Domestic violence is…over a partner Chapter 16 Administrative Office Management, 13th Ed

Pre-employment Background Checks Can Report on… Prior employment verification Education verification Licensing verification Motor vehicle record Credit history Social security number Reference checks Criminal record Chapter 16 Administrative Office Management, 13th Ed Pages 395-397

Administrative Office Management, 13th Ed Page 396 Although specific industries…only) Negligent hiring…while hiring Pages 396-397 The Fair Credit…is conducted Page 397 Often a potential…a person’s performance Chapter 16 Administrative Office Management, 13th Ed

Preventing Workplace Violence Identify Prevention Strategies Acknowledge the warning signs of potential violence Offer training to all managers and staff Chapter 16 Administrative Office Management, 13th Ed Pages 397-399

Administrative Office Management, 13th Ed Page 397 A hostile work environment…behavior Chapter 16 Administrative Office Management, 13th Ed

Five Warning of Escalating Behavior Confusion Anger Hostility Blame Frustration Chapter 16 Administrative Office Management, 13th Ed Pages 399-401

Administrative Office Management, 13th Ed Page 399 Warning sign may…work-related problems Page 401 Warning Signs {all five please} Page 404 The crisis is not over…public relations Chapter 16 Administrative Office Management, 13th Ed

Now You Know Everything There is to Know About: Managing Workplace Safety Chapter 16 Administrative Office Management, 13th Ed