DMS Self-Service Center Introduction

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Presentation transcript:

DMS Self-Service Center Introduction Obtaining Requested Quality Documentation in DMS (www.cft-dms.com/Distributor/)

To Manually Control this Video, Use the Arrow Keys on Your Keyboard... Go back Next

Don’t have a DMS account? Contact Customer Service. Sign in to DMS Enter DMS User Name Enter DMS Password Don’t have a DMS account? Contact Customer Service.

Access the Self Service Center Choose View/Print/ Download Certs from the Self Service Center Menu

Search for Ordered Documents Use one of three search types to retrieve the associated documents. Enter your: Purchase Order Number, Invoice Number, or CIRCOR Sales Order Number CIRCOR invoice contains each of these

Display & Sort Features All line items applicable to the entered PO, SO, or Invoice will be displayed. Red links*: Documents are not available for download or print Blue links*: Documents are available for download or print If desired, the column header can be used to sort the information. * Colors may change with DMS version upgrades

Download & Print Options To print individual documents such as C of C, specific MTR, or a single test cert, click the Print link for the line item under the Print All heading & choose the file you want to print.

Download & Print Options To download or print the full cert package, click the Download link for the line item below the PDF heading. If your download does not appear, see our FAQs.

Looking for a CMTR? Choose Heat codes Only from the Self Service Center Menu

Searches your existing history for a matching CMTR. Looking for a CMTR? Enter the part heat code. The drop-down box will populate with matches currently existing in your order history. Searches your existing history for a matching CMTR.

Looking for a CMTR? To view, download, or print the certificate, click the link. If your download does not appear, see our FAQs.

DMS Self-Service Center FAQs Why do I have Display Problems (missing menus, buttons, and etc.)? This is browser compatibility issue. Verify your internet browser. Google Chrome is ideal. If using Internet Explorer, make sure the site is added to your Compatiblity View Settings window. Where is my download? You must allow pop-ups for the site. In Chrome, go to Settings > Advanced Settings > Privacy Content Settings > Manage exceptions

DMS Self-Service Center FAQs What if I don’t have a DMS account? Contact your customer service representative and we’ll set one up for you. Why can’t I find my order or CMTR heat code? Or, why is my information incomplete? This system was fully developed September 2016. Some data is available on older orders, but quantities or part descriptions may not be accurate due to system configuration and usage at that time.