National Health Information and Support Service Arlene Campbell Health Information Coordinator NHS 24

Better Health, Better Care As outlined in ‘Better Health, Better Care’ the Scottish Government have undertaken to establish a National Health Information and Support Service by April 2009. The Health Directorate asked NHS 24 to lead the development and implementation of this service.

Along the way… Our National Health: A plan for action, a plan for change (December 2000) Patient Focus and Public Involvement : A framework for change (December 2001) National Health Knowledge Networks. (Draft) Enabling Partnerships Strategy and Action Plan (NES)

How can we deliver this commitment? Online Service Telephone Service Face to face Services (direct access)

Online Service www.nhs24.com Build a platform whereby nationally agreed / nationally developed information will be displayed Link to appropriate other sources of information Health in my language Primary, first-level entry point to patient and public health and health service information from local and national sources.

Telephone Service NHS Helpline: 0800 22 44 88 NHS 24 Health Information Advisors General health information enquiries - Illnesses - Conditions - Treatments - NHS Services - Current Health Issues

Face to Face (Direct Access) GP Practice Acute Services Community Pharmacies CAB Information Centres / Support Points Library / Health Promotion Third Sector

Partnership Information providers: - NHS - Third Sector - National and Support Organisations - NHS - Third Sector

Rebranding / Marketing Rebranding of services NHS 24 /Scottish Government marketing campaign NHS24.com? NHS 24? NHS Helpline?

Single shared health information online. resource Single shared health information online resource. National gateway to approved, reliable, up to date, quality assured information for the public, patients and carers National health information helpline Consistent approach to information provision for direct access information providers. Consistent approach to producing high quality public, patient and carer information.

Look forward to working more closely with Thank you Look forward to working more closely with you all in the future.