Lync + Dynamics CRM Event Presented by Concurrency, Inc. For more information: www.concurrency.com

Business Value Propositions / Takeaways Event Topics of Focus Lync 2013 Dynamics CRM 2011 Integrating Lync 2013 With Dynamics CRM 2011 Extending Lync & Dynamics CRM 2011 With Custom Dev. Business Value Propositions / Takeaways Streamlined, Efficient Communications For The 21st Century Enabling Connectivity & Productivity For Mobile & Remote Users For more information: www.concurrency.com

Lync 2013 For more information: www.concurrency.com

6/26/2018 10:59 PM Lync 2013 ABOUT ME Matt Sims Unified Communications Lead Microsoft Certified Master: Lync Server 2010 For more information: www.concurrency.com/Matt-Sims © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/26/2018 10:59 PM Lync 2013 AGENDA What Are The Problems With Business Communications Today, And How Do We Solve Them? Where’s The Business Value In Deploying Lync – How Can We Pay For This Thing? Where Is The Cost Savings / ROI? What’s New In Lync 2013? What Are Some Integrations Between Lync And Dynamics CRM / Third- Party Extensions To Lync Where We Can Gain Add.’l Value? DEMOS For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 BUSINESS COMMUNICATIONS TODAY 6/26/2018 10:59 PM Lync 2013 BUSINESS COMMUNICATIONS TODAY Many Systems [IM / Email / WebEx / PBX / Voicemail] Expensive – Many Systems To Upgrade Complex – Many Systems To Support, Manage No Awareness Between Systems Confusing For Users EXAMPLES: Conference Call Join, Videoconference Setup For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 TECHNOLOGY TODAY Mobile Devices Everywhere 6/26/2018 10:59 PM Lync 2013 TECHNOLOGY TODAY Mobile Devices Everywhere WiFi / Broadband Is KEY Skype – Intuitive, Free Video Conferencing Consumer Expectations Of Communications Technology Are High Cloud Computing Has Hit The Mainstream – Information Is Accessible Everywhere [SkyDrive, Dropbox] For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/26/2018 10:59 PM Lync 2013 THE GREAT DIVIDE Business Communications Isn’t Keeping Pace With Consumer Technology Consumer Expectations Aren’t Being Met @ Work How Have Things Drifted So Far Behind? For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 A TRUE UC SOLUTION SHOULD… 6/26/2018 10:59 PM Lync 2013 A TRUE UC SOLUTION SHOULD… Address All My Communication Needs Be Intuitive To Use Connect From Anywhere – Including My Home WiFi Work On All My Devices All Me To Connect With All The People In My Life Support Deployment Options [Cloud / On-Premise / Hybrid] For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 LYNC = THE SOLUTION TO OUR PROBLEM 6/26/2018 10:59 PM Lync 2013 LYNC = THE SOLUTION TO OUR PROBLEM Office Apps Video Conferencing Audio Conferencing Telephony Persistent Chat Instant Messaging Web Conferencing Voice Mail For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/26/2018 10:59 PM Lync 2013 RECAP Lync Solves Many Of The Problems Problems Business Communications Systems Face Today Lync Is One System That Spans Across All Communications Types AND IS INTUITIVE Lync Aligns With People’s Growing Expectations In The Internet Age – SEAMLESS ACCESS FROM ANYWHERE TO ALL THE PEOPLE I NEED TO COMMUNICATE WITH ACROSS ALL MY DEVICES For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 DEMO Anywhere Access – Connected Over Internet – No VPN 6/26/2018 10:59 PM Lync 2013 DEMO Anywhere Access – Connected Over Internet – No VPN Starting The Conversation With IM / Outlook Integration Changing The Conversation WHILE PRESERVING CONTEXT Conferencing For Humans [Drag & Drop] Gallery View – MultiView HD Video Scheduling & Online Meeting Join Experience – It’s A One-Click Breeze Lync Web App For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/26/2018 10:59 PM Lync 2013 AGENDA What Are The Problems With Business Communications Today, And How Can We Help Solve Them? Where’s The Business Value In Deploying Lync – How Can We Pay For This Thing? Where Is The Cost Savings / ROI? What’s New In Lync 2013? What Are Some Integrations Between Lync With Dynamics CRM / Third- Party Extensions To Lync Where We Can Gain Add.’l Value? DEMOS For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 WHERE’S THE BUSINESS VALUE? – PART I 6/26/2018 10:59 PM Lync 2013 WHERE’S THE BUSINESS VALUE? – PART I For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 WHERE’S THE BUSINESS VALUE? – PART II 6/26/2018 10:59 PM © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 WHERE’S THE BUSINESS VALUE? – RECAP 6/26/2018 10:59 PM Lync 2013 WHERE’S THE BUSINESS VALUE? – RECAP Less Systems > Less Hardware / Software Cost Less Systems > Less Complexity > Less Admin. Cost Reduce Conferencing Costs While Allowing EVERYONE To Use Conferencing, Not Just A Select Few Least Cost Routing [VoIP Click To Call Between Sites] SIP Trunking – Centralized, DR Support With DID ‘Cloud’ CEBP [Communications Enabled Business Processes] – Stay Tuned… [EXAMPLES: Presence Integration Into SAP, Screen Sharing Into Proprietary CAD Application] LYNC as PLATFORM For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/26/2018 10:59 PM Lync 2013 AGENDA What Are The Problems With Business Communications Today, And How Can We Help Solve Them? Where’s The Business Value In Deploying Lync – How Can We Pay For This Thing? Where Is The Cost Savings / ROI? What’s New In Lync 2013? What Are Some Integrations Between Lync With Dynamics CRM / Third- Party Extensions To Lync Where We Can Gain Add.’l Value? DEMOS For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 WHAT’S NEW? - OVERVIEW 6/26/2018 10:59 PM Lync 2013 WHAT’S NEW? - OVERVIEW For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 WHAT’S NEW? - MULTIPARTY HD VIDEO 6/26/2018 10:59 PM Lync 2013 WHAT’S NEW? - MULTIPARTY HD VIDEO For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 WHAT’S NEW? - PRESENTER CONTROLS, MEETING VIEWS 6/26/2018 10:59 PM Lync 2013 WHAT’S NEW? - PRESENTER CONTROLS, MEETING VIEWS For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 WHAT’S NEW? - MODERN CLIENT, DESIGNED FOR WIN 8 6/26/2018 10:59 PM Lync 2013 WHAT’S NEW? - MODERN CLIENT, DESIGNED FOR WIN 8 For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 WHAT’S NEW? - MOBILE CLIENTS GALORE! 6/26/2018 10:59 PM Lync 2013 WHAT’S NEW? - MOBILE CLIENTS GALORE! For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 WHAT’S NEW? – HTML5, JS LYNC WEB APP 6/26/2018 10:59 PM Lync 2013 WHAT’S NEW? – HTML5, JS LYNC WEB APP For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 WHAT’S NEW? – LYNC ROOM SYSTEM 6/26/2018 10:59 PM Lync 2013 WHAT’S NEW? – LYNC ROOM SYSTEM For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 WHAT’S NEW? – CONTACT CARD 2.0 6/26/2018 10:59 PM Lync 2013 WHAT’S NEW? – CONTACT CARD 2.0 For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 WHAT’S NEW? – ONENOTE SHARE, OFFICE WEB APPS 6/26/2018 10:59 PM Lync 2013 WHAT’S NEW? – ONENOTE SHARE, OFFICE WEB APPS For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

254m 40m 300bn ~50% of all Skype-to-Skype minutes include video 25% 6/26/2018 10:59 PM Lync 2013 WHAT’S NEW? – SKYPE INTEROPERABILITY! 254m 40m concurrent users connected users 300bn minutes of video and voice minutes ~50% of all Skype-to-Skype minutes include video 25% of international calling minutes (combining PSTN and Skype-to-Skype) are Skype-to-Skype minutes For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 WHAT’S NEW – SERVER INFRASTRUCTURE 6/26/2018 10:59 PM Lync 2013 WHAT’S NEW – SERVER INFRASTRUCTURE New HA Mechanism [WinFabric / SQL Mirroring] Full Site Resiliency [Pool Pairing] More Role Collocation [Typical Deployment Is Two Server Now] – Simpler To Support, Patch, Etc. What’s Old Is New >> Remote PowerShell Management Have Upgrade / Migration Questions? Find Me After Preso – I’m Happy To Help! For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/26/2018 10:59 PM Lync 2013 WHAT’S NEW? - RECAP For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 DEMO Lync MX Contact Card 2.0 6/26/2018 10:59 PM Lync 2013 DEMO Lync MX Contact Card 2.0 Skype > Lync, Lync > Skype Interoperability Lync 2013 Mobile Client - SEE US AFTER EVENT FOR HANDS ON DEMO For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

6/26/2018 10:59 PM Lync 2013 AGENDA What Are The Problems With Business Communications Today, And How Can We Help Solve Them? Where’s The Business Value In Deploying Lync – How Can We Pay For This Thing? Where Is The Cost Savings / ROI? What’s New In Lync 2013? What Are Some Integrations Between Lync With Dynamics CRM / Third- Party Extensions To Lync Where We Can Gain Add.’l Value? DEMOS For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 EXTENSIBILITY & INTEGRATION - OVERVIEW 6/26/2018 10:59 PM Lync 2013 EXTENSIBILITY & INTEGRATION - OVERVIEW CEBP [Communications Enabled Business Processes] – Leveraging Lync’s NextGen Communications As Dev. Platform For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 EXTENSIBILITY & INTEGRATION – THE CONTACT CENTER 6/26/2018 10:59 PM Lync 2013 EXTENSIBILITY & INTEGRATION – THE CONTACT CENTER inContact - Hosted Contact Center, Dynamics CRM Integration HIGHLIGHTS: Lync Enterprise Voice As PBX Leverage Cloud [Scale Up, Scale Down Easily] Pull Data From Dynamics CRM For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 EXTENSIBILITY & INTEGRATION – THE CONTACT CENTER 6/26/2018 10:59 PM Lync 2013 EXTENSIBILITY & INTEGRATION – THE CONTACT CENTER Clarity Connect - Robust Contact Center Routing Engine Built Using Publicly Available Lync API [Unified Communications Managed API] HIGHLIGHTS: Skills Based Routing Support Skype > Contact Center Support Lync Federation For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 EXTENSIBILITY & INTEGRATION – OUTSIDE THE CONTACT CENTER 6/26/2018 10:59 PM Lync 2013 EXTENSIBILITY & INTEGRATION – OUTSIDE THE CONTACT CENTER CRM Enhance – Lightweight Utility Built Using Lync As Platform To Tie Together Lync & Dynamics CRM For Businesses OF ANY SIZE HIGHLIGHTS: Eases Job Of Tracking CRM Activities Provides Insight For Calls Into Your Company Extremely Cost-Effective No Server-Side Integration Necessary Demonstrates Out Of Box Value Of Deploying MS Platform [Dynamics CRM, Lync] © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lync 2013 DEMO Setting The Stage – Sales Team Scenario 6/26/2018 10:59 PM Lync 2013 DEMO Setting The Stage – Sales Team Scenario CRM Enhance - Inbound Call CRM Enhance - Outbound Call Clarity, inContact- SEE US AFTER EVENT FOR INFO For more information: www.concurrency.com © 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.