Communication in the Workplace Marcie Morrison Rolls-Royce Corporation Mechanical Design Engineer 30 November 2001

Education and Career History Today Moved to T56 Engine IPT 2001 Hired on Full-Time in RR Design: AE Engine IPT Got Married 2000 Spent 1 Semester at GWU/JIAFS Interned in Thermal and Flow at Rolls- Royce (RR) 1999 Graduated from Rose (Mechanical Engineering) 1998 SLT 1997 Los Alamos 1996 Futurekids

Rolls-Royce Company Profile WHAT: Provide, Design, Manufacture and Support Power Systems for Land, Sea, and Air WHERE: 48 Countries WHO: 7000 Engineers out of 40,000 employees HOW MANY: Operating base of >55,000 Engines 2400 corporate and utility operators >100 armed forces

Mechanical Design Engineers at RR Indy Job Description (www.rolls-royce.com/careers/northamerica/): Plans, performs, directs design activities for gas turbine engines. Performs engineering analysis and documentation. Provides technical support and represents the engineering activities both within and outside the company. Facilitates teamwork between many disciplines i.e., manufacturing, quality, engineering, etc. Communicates technical and business results via reports and presentations.

Examples of Communication Forms Item # in One Year Engineering Drawings 15 direct 50 other Reports 2 30 Presentations 25 20 Meetings 400 Meaningful Phone Conversations 500 E-Reference 700 accesses Emails ? Communicate is what I do most

Getting Inundated: Becoming Useful Learn The Company Learn The Language What To Do How to Get It Done Read Company Procedures and Policy Determine functional modes of communication You’re new -- take advantage of It Why It Is the Way It Is: Company Values Responding to a Changing Market: The Plight of Reorganization Don’t get too comfortable

Visual Example: Engineering Drawings T-56 Fuel Nozzle AE3007 Turbine Blade

Written Example: External Memorandum Date Everything Specific Subject Summary

Presentation Example: Product Change Board Change Process Fix Problems Reduce Cost Any change that spends money

Eliminate Potential HP2 Vane -to- HP1 Blade Contact PCB 1 for Opportunity Report #1673 Description Engine 300717 TD18 showed rotor-stator contact between the first stage HP turbine blade and second stage HP turbine vane forward platform. Product Improvement Opportunity Cut back inner face of 2nd Vane forward platform to avoid future rub. Estimated Requirement: Change letter change, Use Stock, AEM only Supporting Information Aerospace Techniques contacted and opportunity approved Secondary Flow contacted, results approved by Design Sponsorship Technical Sponsor: T. Moore, Program Sponsor: B. Stratton Task Owner: M. Morrison M. Morrison, 1 May 2001 H:\M_Morrison\Open Projects\Miscellaneous\

Book Plug Engineering Drawings General Writing Practice and Style ANSI Y14.5 General Writing Practice and Style MLA Chicago Manual of Style Presentations and Displays Edward R. Tufte: Visual Display of Quantitative Information Envisioning Information Visual and Statistical Thinking

How to Play Well With Others: Overcoming Challenges in Communication Communicate with purpose Meetings Emails Get as close as you can Seek powerful allies Check your personal bias in a technical discussion Get along, even if you disagree Know that you know that you know