Using TQM, Team Teaching, and Technology to Create a Student-Centered Online Learning Environment Robert Lockwood, Professor Kimberly Kaiser, Adjunct Professor Criminology & Criminal Justice Portland State University
Student Success is our Mission “We don’t care about the students…” a comment from an administrative person at another university. At Portland State University Criminology & Criminal Justice Online, we view students as central to our mission.
Our Mission The Goal Design online courses to promote ease of use and access to course content Create an ongoing presence within course structure Facilitate active learning Direct students toward educationally worthwhile learning outcomes
The Solution Student Centered Strategy Team Teaching Model (TTM) Enhanced Student Motivation (ESM) Total Quality Management (TQM)
Student Centered Strategy Total Quality Management Continually review feedback from students and implement changes as appropriate Provide transparency with course decisions and update students on course progress Enhance Student motivation Facilitate active learning rather than passive recipients of knowledge Promote interaction with conversation-focused discussion format Team Teaching Model Small learning communities Provide frequent and consistent feedback to students Quick response to unexpected problems with students or the course
Student Responses The interaction between staff and students was much better than previous courses. Loved the videos and the layout of this course was so easy, fun, and creative ways to take in all components of the course…” “I really liked the fact they were interested in our opinions of ways to improve the course and our opinions on what they were doing so far. The instructors were always posting and trying to assist the students. This course truly feels student oriented…” “The instructors were excellent, very involved and encouraging. I absolutely loved the weekly introduction videos provided by this course. The course work was clearly defined and easy to follow.”