Steria in Utilities  We Go Beyond Copyright Steria 2010 © Steria  www.steria.co.uk  Steria in Utilities We Go Beyond Copyright Steria 2010 © Steria

We work in partnership with our clients Who is Steria? What we do We work in partnership with our clients Long term relationships Commitment to results Focus on value creation Commercial in Confidence Slide 2

Solution implementation Delivering value with our end-to-end services Finance and Accounting (F&A) BPO Infrastructure services Business Change Consulting Human Resources BPO transformation services operations services Consulting, Solution implementation Vertical market Specific services BPO Enterprise Content Mngt Our Clients Testing and Quality assurance SAP Managed services & BPO Application Management Oracle Data Mngt and Business Intelligence Application development 3 Commercial in Confidence Slide 3

Commercial in Confidence Who is Steria? Steria across the World €1.9bn revenue >19,000 employees 27% headcount in India 3 times National Outsourcing Association winner (NOA) 24% of revenue is from Transport and Utilities 4 Commercial in Confidence Slide 4

Who is Steria? Our integrated delivery model Presence in 16 countries… Onshore... Austria Belgium Nearshore... Denmark France Offshore... Germany Hong Kong India Luxemburg Morocco Norway Poland Singapore Spain Sweden Switzerland Commercial in Confidence UK Slide 5

Commercial in Confidence Integrated Value for Energy and Utilities Energy & Utilities Centres of Expertise Field Force Management, Smart Metering, GAS-X suite for natural gas companies, Customer Care & Billing Steria’s Capabilities & Service Lines BPO, Application Management, Data Management Testing, Infrastructure Management, Energy and Utilities Providing value by integrating industry knowledge and functional capabilities into all markets and geographies Leveraging our partner capabilities to deliver sector specific solutions Operational Optimisation Mastering of costs (turning fixed costs to variable) Integrated Delivery (onshore, nearshore & offshore) Industrialised processes Operational Rationalisation Business process improvement & transformation New organisational models IT management and transformation 6 Commercial in Confidence

STERIA SERVICES & CENTRES OF EXPERTISE Addressing Utilities Industry Drivers Future security Deregulation Industry Restructure & Meeting Surging demand Moving to another market model Smart metering Business Intelligence Cost to Serve System Integration System & Network Separation Supply chain enablement Business Intelligence Data Management M&A Activity STERIA SERVICES & CENTRES OF EXPERTISE Economic Environment Rising Customer Expectations Focusing on Value for Money Dual role: customer & supplier Resource augmentation Blended onshore/offshore remix models Development of shared service models Investments in ‘Green IT’ Billing & Debt, Metering & CRM Field force mobilisation Customer Service Management Analytics and Revenue Maximisation Focusing on Value for Money 7 Commercial in Confidence

More of what we do With 1.9 billion Euros revenue, a presence in 16 countries and 19,000 employees Steria integrates command and control systems (40% of the UK police, 100% of the Swedish police) which serves 20m UK citizens daily Steria manages taxi lines at Heathrow in order to support over 1 million taxi movements predicted by 2012 Olympics Steria pays 5 million invoices to over 1⁄2 million businesses p.a. Steria with Civitas in Spain manages 14.4 million healthcards and the healthcare resources dedicated to them Steria supports Canal+ to manage its 10.5 million subscriptions Steria supports major bank’s 11 million retail cardholders Steria have implemented over 300 SAP programmes in 25 countries Steria pays 3 million salaries p.a. Steria manages 7.4m of online income tax declarations p.a. in France Steria manage £34bn of payments p.a. in our F&A BPO activity Is this slide one to include in printed version, but hidden in presentation? Steria coordinates replacement of 35 millions of EDF meters and 730,000 routers for smart metering Steria recovers £ tens of millions of fraud with charge back activities Steria manages 1.4m portages of mobile phone numbers p.a. in France and more… 8 Commercial in Confidence

Commercial in Confidence Steria in Utilities – example clients Long term relationships Commitment to results Focus on value creation Change of title? 9 Commercial in Confidence Slide 9

Steria SAP Client List - examples