SET USER GROUP MEETING March 9, 2017 System eComm Team (SET) | www.cu.edu/ecomm/set

System eComm Team Update

eComm Stats Salesforce Marketing Cloud Cvent 245 Users 2.5m Contacts 400 Fields/Contact 225 Users 50m Sends (1yr) Top Senders UCB Strategic Relations (4.5m) SYS University Relations (3.9m) UCB Alumni (2.9m) 140 Users 70k Registrations (1yr) $1.5m (1yr) System eComm Team (SET) | www.cu.edu/ecomm/set

eComm Specialist | Kate O’Connell Support for licensed eComm System users eComm program data support eComm user access management Coordinate president’s office communications System eComm Team (SET) | www.cu.edu/ecomm/set

eComm Training Manager | Melanie Jones eComm training for users systemwide Support non-licensed clients in the president’s office System eComm Team (SET) | www.cu.edu/ecomm/set

Overview of eComm Roles eComm Specialist | Kate Training Manager | Melanie System eComm Team (SET) | www.cu.edu/ecomm/set

SET Support: New Business Processes

Office Hours Monday S | O Tuesday W Wednesday O Thursday O | S Friday W Ask a question Establish scope of work Discuss strategy O = Open house | Drop by for anything S = Scheduled | Send an invite to meet W = Work Time | Unavailable AM (9 - 12) | PM (12 - 4) System eComm Team (SET) | www.cu.edu/ecomm/set

SET Resources https://www.cu.edu/ecomm/set System eComm Team (SET) | www.cu.edu/ecomm/set

Getting to know you! Fill out the meeting form Kate will send a calendar invite next week System eComm Team (SET) | www.cu.edu/ecomm/set

Connect with Kate 303-860-5703 kate.oconnell@cu.edu www.cu.edu/ecomm/set 875C, 1800 Grant Street Office Hours: MON: 2 p.m. - 4 p.m. WED: 9 a.m. - 4 p.m. THU: 9 a.m. - 12 p.m. System eComm Team (SET) | www.cu.edu/ecomm/set