Knowledge Management 23/08/2017 By: Suwarn Kumar Singh
Agenda Knowledge Types and its Management (KM) Knowledge Management Tools: IT and Non-IT Based KM for Organizational Learning
“KM is a JOURNEY not a DESTINATION” -Warick Holder ….R we managing knowledge…….
“KM is a JOURNEY not a DESTINATION” -Warick Holder ….R we managing knowledge…….
“KM is a JOURNEY not a DESTINATION” -Warick Holder ….R we managing knowledge…….
If yes…What all it include Individual Brain storming (5 min): Components of KM System
Knowledge - Management Generation Exploitation Knowledge -based Assets: Relationships, Information Technology, Communication Infrastructure, Env. Responsiveness, Organizational Intelligence Create Capture Effective utilization/exploitation of intangible assets such as knowledge, skills and innovative potential All types of knowledge Economic activity & Key resource for service delivery
Knowledge - Management
Knowledge management Source: KM is about making the right knowledge available to the right people. It is about making sure that an organization can learn, and that it will be able to retrieve and use its knowledge assets in current application/ situations as they are needed through: Source: http://www.knowledge-management-tools.net/knowledge-management.html#ixzz3oazFYrYb
Knowledge management Source: http://www.knowledge-management-tools.net/knowledge-management.html#ixzz3oazFYrYb
Knowledge management Source: Summing up: KM must therefore: create/provide the right tools; people, knowledge, structures (teams, etc.); culture, etc. so as to enhance learning. Source: http://www.knowledge-management-tools.net/knowledge- management.html#ixzz3oazFYrYb
R. Ackoff’s “pyramid to wisdom” (1989, 1996) Knowledge types Multimedia Paper-based Digitally-Indexed Explicit = Media-based Written down Digitally-Active Intellectual Property © ™ (sm) Patents Individuals Tacit = People knowledge Groups in People’s head R. Ackoff’s “pyramid to wisdom” (1989, 1996) Source:
Knowledge types Source: Http://www.Knowledge-management-tools.Net/different-types-of-knowledge.Html
Interpersonal Knowledge Knowledge types Personal Knowledge (Tacit) Impersonal Knowledge (Explicit) Interpersonal Knowledge (Implicit) Steve barth Source:
Experience Sharing: Group (15 Min) Share tools used in Public service to support the Knowledge Management
KM Tools Source: IT Based: Groupware systems & KM 2.0 (communications, collaboration, community, and knowledge-unstructured to structured) The intranet and extranet Data warehousing, data mining, & OLAP (Online Analytical Processing) Decision support Systems Content management systems Document management systems Artificial intelligence tools Simulation tools Source: http://www.knowledge-management-tools.net/knowledge- management-tools.html
NASC: Infrastructure
NASC: ICM
NASC: Email
NASC: HRIS
NASC: IMS
NASC: Website
NASC: Intranet
NASC: DMS
NASC: Moodle
KM Tools Source: Non – IT Based: Cross-functional project teams KM training & education Storytelling Mentoring Source: http://www.knowledge-management-tools.net/KM-resources- techniques.html
KM Tools Source: Cross-functional project teams: This basically refers to the practice of assembling project teams using members of the organization from different functions. Typically, this would involve selecting a number of specialists under a generalist project manager. KM training & education: This is almost always expensive but it can be very useful. Trained consultants can work with all aspects of the organization, not just implementing KM processes but also educating the managers in the subject Source: http://www.knowledge-management-tools.net/KM-resources- techniques.html
KM Tools Source: Mentoring: Storytelling : Mentoring is one of the most effective ways of passing down tacit know-how from an expert to an aspiring expert Storytelling : Sharing the success stories always led the foundation for future success. Source: http://www.knowledge-management-tools.net/KM-resources- techniques.html
The organizational learning model of Crossan, Lane and White (1999)
Thank you