Hilton Worldwide’s Social Learning Tools & Engagement Kimo Kippen Chief Learning Officer, Hilton Worldwide Stephen Cooper Manager, Learning Technologies, Hilton Worldwide University July 22, 2015

Hilton Worldwide Overview Who We Are We are a leading hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels Since 2007, we have surpassed all major hotel companies in global room growth More than 155,000 team members across Hilton Worldwide's corporate offices and owned/managed/franchised properties More than 4,350 hotels across 94 countries More than 1,400 new hotels in our development pipeline

Hilton Worldwide Overview HWU Structure

Current State….Everywhere!

Current State….Inside of Hilton Worldwide The Lobby HWUConnect / Success Factors JAM Hampton Inn by Hilton Sharecast http://doubletree3.hilton.com/skins/en_US/DT/img/logo_brand_DT.gif

Challenges We want SF JAM / HWU Connect to be the go-to source for specific social learning programs but we have competing technologies within our own company. We need to assist our learning leaders more succinctly how effective this social tool is so that they choose it over others. We need more use cases. We want to integrate the social learning tool where appropriate as part of our learning solutions while still abiding by the constructs of the organization, i.e. IT, operations. We want people to see that learning is no longer event-based but instead, through social learning, it is perpetual.

Questions for the Group SOLUTION. How are you using social, virtual tools within your organization to build trust and engagement? ADOPTION. In what application do you see the most traction of tool usage? For example, when connected to a program or group? when awareness of the tool is increased? ALIGNMENT. How are you measuring the success or failure of virtual tools? INFLUENCE. How do we get learning professionals to embrace informal learning? 1. xxx 2. xxx 3. xxx Notes: xxx Source: xxx