1 VO User Team Alarm Total ALICE 1 2 ATLAS 14 116 6 136 CMS 4 LHCb 20 GGUS summary (2 weeks) VO User Team Alarm Total ALICE 1 2 ATLAS 14 116 6 136 CMS 4 LHCb 20 22 Totals 137 9 166 1

Support-related events since last MB We need WLCG shifters, alarmers, management to give us meaningful values for the GGUS ‘Problem Type’ field, in order for periodic reporting to show better weak areas in support. There were 9 ALARM tickets since the last MB (2 weeks), 5 of which were real, all submitted by ATLAS. Details follow… 6/27/2018 WLCG MB Report WLCG Service Report

ATLAS ALARM->CERN-CNAF transFers What time UTC What happened 2010/10/05 9:13 GGUS ALARM ticket opened, automatic email notification to t1-alarms@cnaf.infn.it AND automatic assignment to ROC_Italy. 2010/10/05 10:23 Site acknowledges ticket and finds a StoRM backend problem. 2010/10/05 12:03 Service restored. Site puts the ticket to ‘solved’ and refers to GGUS:62745 for details. 2010/10/11 Submitter ‘verifies’ ticket GGUS:62745. Not sure how ‘symptomatic’ the solution was… https://gus.fzk.de/ws/ticket_info.php?ticket=62761 6/27/2018 WLCG MB Report WLCG Service Report

ATLAS ALARM->transFers to .fr cloud What time UTC What happened 2010/10/08 5:56 GGUS ALARM ticket opened, automatic email notification to lhc-alarm@cc.in2p3.fr AND automatic assignment to NGI_France. 2010/10/08 6:31 Site acknowledges ticket and finds a network problem preventing all DB server access. 2010/10/08 7:29 Service restored. 2010/10/08 10:41 Site puts ticket to status ‘solved’. https://gus.fzk.de/ws/ticket_info.php?ticket=62871 6/27/2018 WLCG MB Report WLCG Service Report

ATLAS ALARM-> CERN slow lsf What time UTC What happened 2010/09/27 15:34 GGUS ALARM ticket opened, automatic email notification to atlas-operator-alarm@cern.ch AND automatic assignment to ROC_CERN. 2010/09/27 16:01 Operator acknowledges ticket and contacts the expert. 2010/09/27 16:37 Expert’s 1st diagnosis. Too many queries. 2010/09/27 20:10 Service mgr kills a home-made robot by another experiment launching >> bjob queries and puts ticket to status ‘solved’. https://gus.fzk.de/ws/ticket_info.php?ticket=62467 6/27/2018 WLCG MB Report WLCG Service Report

ATLAS ALARM-> CERN slow AFS What time UTC What happened 2010/10/01 7:13 GGUS ALARM ticket opened, automatic email notification to atlas-operator-alarm@cern.ch AND automatic assignment to ROC_CERN. 2010/10/01 7:33 Operator acknowledges ticket and contacts the expert. 2010/10/01 9:37 IT Service manager re-classifies in CERN Remedy PRMS. 2010/10/11 15:33 Still ‘in progress’. Reminder sent during this drill. https://gus.fzk.de/ws/ticket_info.php?ticket=62662 6/27/2018 WLCG MB Report WLCG Service Report

ATLAS ALARM-> CERN CASTOR What time UTC What happened 2010/10/01 16:24 GGUS ALARM ticket opened, automatic email notification to atlas-operator-alarm@cern.ch AND automatic assignment to ROC_CERN. 2010/10/01 16:41 Operator acknowledges ticket and contacts the expert. 2010/10/01 16:42 Expert starts investigation. 2010/10/01 17:23 Solved. PutDONE in SRM not propagated to CASTOR. Done by hand. https://gus.fzk.de/ws/ticket_info.php?ticket=62688 6/27/2018 WLCG MB Report WLCG Service Report