Bringing You More Than Ever Before Quality Satisfaction Efficiency Bringing You More Than Ever Before LVBCH • June 23, 2015

Partnering in Transformation We share the same vision and mission in transforming the health care marketplace LVBCH

Exceeding Triple Aim – Our Approach Value-based programs Realigning the delivery and payment models Innovation

Product Accreditation Since the last eValue8 submission, Capital BlueCross has achieved PPO accreditation from NCQA. Our product accreditations include: Capital Advantage Assurance Company® Commercial PPO; Marketplace PPO – Accredited Capital Advantage Insurance Company® Marketplace PPO – Accredited Keystone Health Plan® Central Marketplace HMO – Accredited Keystone Health Plan Central Medicare HMO – Excellent Capital Advantage Insurance Company Commercial POS – Commendable Keystone Health Plan Central Commercial HMO – Commendable

Total transparency for providers, payers, and employers Capital BlueCross’ Clinical Care Continuum Total transparency for providers, payers, and employers TheonSM is a product of Geneia® LLC. On Behalf of Capital BlueCross, Geneia LLC provides health data informatics and analytical support and services. Geneia LLC is an independent company.

Clinical Care Patient-Centered Oncology Pilot Program (PCOPP) Focused on developing and implementing a strategic approach, aligning financial incentives to improve delivery and outcomes of cancer care Encourages practices to improve care and lowers costs through an episode-based model Collaborative approach between payer and physician, allowing Capital BlueCross to measure, transform, and increase quality (HEDIS) of cancer care Capital BlueCross has seven Accountable Care Arrangements (ACAs) Five full ACAs that during the term of the agreement include escalating risk sharing between the organizations and include 557 physicians and 80,000 attributed lives Two mini-ACAs that support nonintegrated community physicians in York and Adams counties that include 165 physicians and 13,000 covered lives Looking ahead, our goal is to double our ACA membership PCOPP 36-month program Reduce overall expenditures (value based payment) Engage with episode-based Quality and Cost data Align CBC’s PCOPP with the Oncology Care Model (OCM) offered through CMS Sharing of best practices and performance data Decrease clinical variation through the use of evidence based guidelines (National Comprehensive Cancer Network) Pilot Practices' will sign an agreement for the program Remain as a community based provider throughout the term of the agreement Practice engagement consists of three phases - Provider Engagement; Program Performance; Program Evaluation Engagement with CBC’s vendor consultant Oncology Management Services (OMS) for practice transformation Engage in measuring and improvement of HEDIS performance metrics

Investing in Innovation for Transformation Provider and member-level actionable data and insights to identify and care for patients and populations

The Power Behind Our Programs Technology that supports the transformation strategy and drives action Unified analytics Singular source Simple user interface Embedded care collaboration tool Integrated remote patient monitoring

Improving Care and Outcomes “The reason St. Luke’s University Health Network and Capital BlueCross formed this Accountable Care Arrangement (ACA) was to try to increase the quality of care for our patients, and to lower the cost of health care for the patients and the employers. Launching the ACA means that Capital BlueCross can access data to see how patients are doing from a metric and quality perspective. Each month, we hold a case review in which we discuss patients considered to be high risk, those needing preventive services for health maintenance such as mammograms or colonoscopies, those who have been discharged from facilities, and so forth. This helps to avoid duplication of services while monitoring progress toward meeting individual health care needs. We agree with Capital BlueCross when it says that our relationship is strong because our access to data, direct contact, and regular communication produce better outcomes for our patients. It has been a great partnership.”   - Linda Gately, Associate Vice President, St. Luke’s Physicians Group

Engaging Your Members Health Education and Wellness Worksite Wellness Capital Blue In-person Health, Wellness, and Service The Member Experience and Member Tools Search & Save Center Personal Profile Digital Health Coaching Telehealth

Industry Leader in Customer Satisfaction The American Customer Satisfaction Index (ACSI) is the only national cross-industry benchmark of customer satisfaction of its kind. Capital BlueCross scored highest among health insurers, significantly exceeding the industry average.

Questions? Thank You for Your Time! For additional information, visit: capbluecross.com/LVBCH Capital BlueCross and its subsidiaries, Capital Advantage Insurance Company®, Capital Advantage Assurance Company®, and Keystone Health Plan® Central, are independent licensees of the BlueCross BlueShield Association.