Alpha Networks: Improving System Performance with SAP® Enterprise Support Company Alpha Networks Inc. Headquarters Hsinchu, Taiwan Industry High tech Products and Services Local and metropolitan area networks, digital multimedia, mobile enterprise solutions Employees 6,000 Revenue NT$23.3 billion (US$720 million) Web Site www.alphanetworks.com Objectives Speed up the performance of SAP® applications to improve user efficiency Give IT the information and knowledge it needs to quickly seek help from SAP to resolve issues Build up SAP Solution Manager as a central system to monitor specific production systems, business processes, and working transactions Why SAP Greater trust in original vendor support with SAP Enterprise Support services World-class functionality of SAP Solution Manager Resolution Took a control center approach to establish SAP Solution Manager as a central monitoring system in six months Implemented business scenario recommendations and improved capacity using SAP Enterprise Support value maps for technical monitoring and alerting, data volume management, security optimization, and business process monitoring Participated in the SAP Enterprise Support Academy program, including guided self-services and meet-the- expert sessions Benefits Gained a better understanding of the value of SAP Enterprise Support and its services Improved the performance of the SAP Supply Chain Management and SAP ERP applications Empowered IT to solve front-end user complaints with support from SAP NT$1.96 million (US$60,700) Savings in operation and training costs 50% Runtime acceleration of key custom transactions Greater Employee satisfaction “SAP Enterprise Support provided us with the knowledge and tools we needed to improve system performance and our user experience. And our IT staff is now empowered to quickly solve any issues that might adversely affect our business.” Jeff Wu, System Engineer, Alpha Networks Inc. 41204 (15/11) This content is approved by the customer and may not be altered under any circumstances.