Ways of assistance to consumers in resolving cross border disputes

Slides:

Advertisements

Similar presentations

BRIDGE Project Overview of Modules

Advertisements

This project is funded by the EUAnd implemented by a consortium led by MWH RCBI ‘handover’ meeting Estonia-Latvia-Russia ENPI CBC Programme Riga, 20 March.

1 EuroMed Justice II OPENING CONFERENCE Brussels, 30 June 2008 Working Group II Resolution of cross-border family conflicts Mr. Khaled ABOUALI Project.

Wien.arbeiterkammer.at Consumer Policy of the Austrian Chamber of Labour Gabriele Zgubic Austrian Chamber of Labour ECCG March 2014 ECCG March 2014.

Performance Framework Part 1 – System Performance Multi Donor Trust Fund for Justice Sector Support in Serbia.

Contents What is Forensic Accounting Nature of work of Forensic Accountants Need of Forensic accounting Activities of Forensic accountants Forensic Accountant…An.

André Piérard, ERGEG Project Leader on Complaints Citizens’ Energy Forum, London, September 2009 Draft advice on Customer Complaint Handling, Reporting.

NET4TOUR „Network for cross-border co-operation between Bulgaria and Serbia in the tourist sector” NET4TOUR „Network for cross-border co-operation between.

Number of players The number of players at wholesale level is very limited (more then 97% of sources /production + import/ in one /incumbent/ hand) New.

Regional Initiative on Agri-Food Trade and Regional Integration Europe and Central Asia Inclusive policy dialogue to make trade policies conducive to food.

Empowering Tomorrow’s Consumers Consumers International World Congress May Hong Kong World Bank Global Program on Consumer Protection & Financial.

Consumer Code for Home Builders Noel Hunter Chairman 1.

THE ROLE OF THE NATIONAL INSTITUTE FOR CONCILIATION AND ARBITRATION IN THE SOCIAL DIALOGUE IN BULGARIA NIKOLA KONDEV NICA, Bulgaria.

Vietnam Country Report At the 2 nd meeting of the 10 th RP of ASOSAI at Ho Chi Minh city from April 2013 Prepared by MC. Dao Thi Thu Vinh Senior.

Introduction to Business © Thomson South-Western ChapterChapter Consumers in the Global Economy Consumer Buying Decisions Consumer Rights.

Retail Certificate III 1st March 2010 Lesson 4 Retail John McDonald.

© 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 15 SLIDE Consumer Buying Decisions Consumer.

Konsument Europa/ European Consumer Centre (ECC) Sweden ADR in cross-border disputes - practical examples 3 rd October 2013 Vilnius Ms. Jolanda Girzl Konsument.

Competition, consumers & affordable prices in liberalised energy markets J. Minor, European Commission, Director, Consumer Affairs IV World Forum on Energy.

Resolving Consumer Problems. Things you might need: 1) date/locale of transaction 2) Description of product, be specific! 3)Price and method of payment.

Action Plan. Local Investment: 1. Legal Framework 2. Setup Authority 3. Awareness Program ITU-UNIDO Assistance: 1. Consultancy 2. Standards 3. Procedures.

A project implemented by the HTSPE consortium This project is funded by the European Union SECURITY AND CITIZENS SECURITY AND CITIZENSHIP CONSUMER

Marketing Chapter 1 Review for TEST PLEASE PAY ATTENTION.

# 1 22-Oct-15 Management and Economics Interim Evaluation of Cross-Border Programmes between Candidate/Potential Candidate Countries (Intra-Western Balkan.

Law Enforcement in the EU Tamás Molnár The European Commission Directorate General for Health and Consumers ODR Conference Vienna.

SNB - REACT Business Perspective IPR Protection April 1, 2009 Presentation Eli Mufisovski.

Section 1-5 Resolving Consumer Problems. Registering a Complaint Need to: – State the problem clearly – Decide the outcome you desire – Gather all relevant.

Ministry of Agriculture and Environmental Protection of the Republic of Serbia Implementation of the third pillar of the Aarhus Convention - Access to.

C2B Partnership and AEO Programme in Turkey

Identifying obstacles in the Single Market: Tom CORRIE, MARKT.B.TF1 Baltic Sea Strategy and the Internal Market conference 17 September 2010 The role of.

Public presentation of the draft ERGP work programme for 2013 Luc Hindryckx ERGP Chair 2013 Brussels December 13 th 2012.

Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE1 CHAPTER Consumer Buying Decisions Consumer Rights and Responsibilities.

Research and Development Department 22 June 2009.

Lithuanian Presidency Event: "Priority Trends of the Consumer Protection in the EU" Panel 3: "ADR and ODR in cross-border and online disputes – practical.

THE BULGARIAN CHAMBER OF COMMERCE AND INDUSTRY THE BULGARIAN CHAMBER OF COMMERCE AND INDUSTRY Mission and Vision BULGARIAN CHAMBER OF COMMERCE AND INDUSTRY.

Key issues for consumer organisations: the example of Bulgaria Bogomil Nikolov Bulgarian National Consumers Association.

PRACTICAL CHALANGES FOR CONSUMERS February, the 22 nd 2013, Vilnius, Lithuania Mr. Ignat Arsenov – director of ECC Bulgaria.

Budapest - 26 April 2005 Fernand Van Gansbeke DG Enforcement and Mediation Belgium European core principles and actions for the protection of consumers.

1 Belgrade 2009 How to build up a consumer complaints service that fosters the organisations' reputation and generates income.

Employee representation THE TIMES 100. Trade Unions Trade unions are organisations that represents the interests of workers across a range of issues.

M O N T E N E G R O Negotiating Team for the Accession of Montenegro to the European Union Working Group for Chapter 28 – Consumer and Health Protection.

EUROPEAN TERRITORIAL CROSS BORDER COOPERATION PROGRAMME GREECE – BULGARIA Project DIAS-NET: «INTEGRATED SYSTEM FOR THE IMPROVEMENT AND UPGRADING.

European Consumer Centre, Dublin

Global Framework Agreements and Transnational Collective Bargaining

Professional Driver Training Seminar

Gender statistics in Information and Communication Technology for Women’s Empowerment and Gender Equality Dorothy Okello, Annual.

Cross-Border-Cooperation in

GENDER STATISTICS IN INFORMATION AND COMMUNICATION

ASSOCIATIONS FOR THE CROSS-BORDER COLLABORATION SUPPORTING eREGIONS DEVELOPMENT Ana Nikolov, M.Sc. AEBR coordinator for Balkans CESCI Balkans director.

FINAL REPORT OF THE PROGRAMME

Servicenumber.org/internet-explorer. Resolve Issue Internet Explorer.

دانشگاه شهیدرجایی تهران

Consumers in the Global Economy

Risks, Strategies and Resources for Small Scale Producers

Short-term rentals in Europe Possible legal solutions

تعهدات مشتری در کنوانسیون بیع بین المللی

Discussion Forum for Community assistance

Cross-border Cooperation Programmes: Lessons Learned

The European Consumer Centres Network (ECC-Net)

Pernik Municipality Bulgaria

European judicial training

Training course "Youth for Road Safety" 1-7 November 2017

Technical Assistance for Development of a Strategy for Alignment with

Experience from Statistical Office of Montenegro – MONSTAT

Electricity and Natural Gas Markets in Serbia

CROSS BORDER GATHERING EVIDENCE

Introduction to Mediation

Group 4 Action Plan.

Seminar Passengers with reduced mobility when travelling by air

The single digital gateway

Presentation transcript:

Ways of assistance to consumers in resolving cross border disputes Bogomil Nikolov Vilnius, 22.02.2013

Dispute resolutions forms Problems resolution Dispute resolutions forms

CA activities 3 main groups activities of consumer organizations Information Assistance Representation

Information Forms of information Magazine and media publications Forum discussions Success stories International research

Information Problems? Availability of information Consumers do not read before, but after Price of assistance

Forms of assistance Legal consultation Filling complaints assistance

Problems? Cross-border element Price of consultation Assistance Problems? Cross-border element Price of consultation

Areas? Legal costs Implementation feedback Representation Areas? Legal costs Implementation feedback

EOPP and ESCP procedures Practical problems? Translation of evidences Local courts training

Successful Case Summary Successful practice - how to popularize it? Summaries of successful cases Publication

Unsuccessful Cases Summary Problems Collection of information Analyses of unsuccessful cases Formulate solutions

Cross border cooperation Cross-border cooperation Programs Make use of CBC projects Effective Financially supported by EU Close to consumers

Cross border cooperation Example Active Consumers CBC project “Balkan Consumer Bridge” with Serbia Price survey Assistance to consumers Information tools – brochures (sales and guarantees, travel rights, food safety), internet, consumer centers.

Thank you for your attention! Bogomil Nikolov info@aktivnipotrebiteli.bg www.aktivnipotrebiteli.bg