Developments to our website and customer communications

SQA Web Team Recent developments and improvements

Products and services SQA.org.uk SQA Accreditation SQA Secure SQA China SQA Solar Ushare Mobile apps (myExams, myStudyPlan) Social channels – Twitter, Facebook, LinkedIn

Key service information 11,000 pages / 51,901 documents Past Papers & Marking Instructions Exam tools and learner support MySector/Journeys Searches – General, Qualification & Subject MyAlerts eShop / replacement certificates

SQA.org.uk website activity 2016 6,098,082 downloads 8,465 candidate enquiries 47,534 email enquiries 59% Desktop, 41% Mobile

Measurement and Improvement UX testing programme User needs framework Analytics Site feedback Test and learn

User Experience testing

How to get best out of SQA.org.uk NQ pages MyAlerts Past Papers and Marking Instructions Service Subject search Subject blogs

National Qualifications

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Past papers and marking instructions

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Mobile Apps – MyExams & MyStudyPlan

Ushare online community that allows users to comment on, rate and share links to rate

New customer portal Public beta coming soon Need your input Looking for volunteers for user testing

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Questions or feedback?

SQA Communications Team Recent developments and improvements

Our audiences Co-ordinators Teachers/lecturers Learners Parents Employers

Centre News Receive updates straight to your inbox….

Feedback SQA Co-ordinators Local Authority events Ashbrook Research

Support for centres SQA toolkit for communicating with parents and learners

Other communications Videos – key messages / DYW / Ushare Social media – Twitter, Facebook, YouTube, LinkedIn Partner communications – e-bulletins

Thank you! communications@sqa.org.uk