Assessment service delivery ISO 10667-1 Assessment service delivery Procedures and methods to assess people in work and organizational settings Part 1: Requirements for the client Stéphane Vanderveken, Deputy Head of Unit – Assessment Centers, Senior Psychologist, EPSO

Need for a standard Quality Management From GOOD to BEST practices Need for an international reference system

Before ISO Guidelines and Ethical Considerations for Assessment Center Operations, International Journal of Selection and Assessment Volume 17 Number 3 September 2009 DIN 33430 (Germany)

Since 2016 First publication: 2011 Last review: 2017

Areas covered

Advantages Comprehensive Gap buster Drive to keep "on the top" of innovation in the field of selection International recognition

Weaknesses Lack of certifying bodies (compliance vs certification) Heavy on small structures 10667-2 Standard for service providers: so far not many SP's have opted for the ISO standard instead of their national standard EPSO is client and service provider

Metrics for an effective selection Stéphane Vanderveken, Deputy Head of Unit – Assessment Centers, Senior Psychologist, EPSO

who 1 psychometrician 1 organizational psychologist 1 clinical psychologist

Standard metrics Score distribution - selectiveness Gender, age, nationality, period, assessor biases Correlations within and between tests Score normalization for blind marked tests

Ad hoc metrics Equivalence check between variations* Competency framework monitoring Equivalence check between testing situations* * in case of testing incident or upon special request from the Selection Board

when

For who For the Selection Board For EPSO For R&D

Use Before testing - Sampling - Test validation by the Selection Board During testing - Early detection of biases - Corrective measures After testing - Test improvement - Training improvement - Selection process improvement

examples 1 2 3 4

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