Intelligent Agent Solution Bots represent a new channel for businesses to expose their products & services via messaging platforms What to look for Target this solution to enterprise leaders who desire a more natural connection with their customers – to delight, serve and do business with them Architecture Solution and reference architectures

Intelligent Agents (Bots) Bots represent a new channel for businesses to expose their products & services via messaging platforms Key Benefits: Reach customers anywhere, on any platform or device Engage with customers in a natural way; conversationally and in context Improve customer experience and reduce the need for human assistance

What to look for Target this solution to enterprise leaders who desire a more natural connection with their customers – to delight, serve and do business with them. Deploy the intelligent conversational applications, with domain specific knowledge, to assist users with specific tasks Enhance productivity through task automation and through automated workflows Use the Bot to reach your customers anywhere and expose your products & services via messaging platforms, where users are already highly engaged

Solution Architecture Business User Enterprise leaders seeking to engage their customers in new ways to delight them, serve them, do business with them Solution goal Artificial intelligence based solutions create a more natural connection between humans and their devices. Between businesses and their customers Solution components This solution is built on the following Azure managed services: Cortana Intelligence Suite, Bot Framework, Azure Bot Services, Azure SQL, DocumentDB, Telemetry, Application Insights, Azure Search. These services run in a high availability environment, patched and supported, allowing you to focus on your solution vs. the environment to run them in.

Reference Architecture Azure Functions User Bot Connector Azure Functions Direct Line Intent Handling Bot Application Message Response Backend Services (e.g. Dynamics CRM) Facebook Messenger Skype Cognitive Services Telegram Knowledge Base Web Chat Azure Search DocumentDB Application Insights Telemetry collects customer activity, effectiveness and technical information

Reference Architecture Bot Framework A web service that interacts with users in a conversational format. The Bot Framework is a comprehensive offering that you use to build and deploy high quality Bots Intent Handling Listens for a specific keyword or phrase to determine what the user is intending to do. Message Response A Bot's logic is implemented by composing message handlers. Each message handler is responsible for handling a category of user messages Cognitive Services A collection of artificial intelligence APIs for democratizing artificial intelligence spanning vision, speech, language, knowledge, and search Azure Search A search-as-a-service solution that allows developers to incorporate search capabilities into their applications DocumentDB A NoSQL service for highly available, globally distributed apps—take full advantage of SQL and JavaScript over document and key-value data without the hassles of on-premises or virtual machine-based cloud database options Application Insights Helps to track availability, performance, and success of your applications Telemetry Application telemetry, such as key performance counters and customer metrics, can provide an up-to-date picture of site health, performance, and user interest

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