The Management Revolution

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Presentation transcript:

The Management Revolution COURT PULSE The Management Revolution SHARING BEST PRACTICE OF AZERBAIJAN

COURT PULSE BUILDING PROCESS DIAGNOSTICS EVIDENCE-BASED DECISION-MAKING: TREATMENT COST EFFICIENCY TIMELINESS QUALITY SCIENTIFIC MANAGEMENT CONCEPT DATA SCIENCE INNOVATIVE APPROACH

COURT PULSE FOUNDATIONS COST EFFICIENCY / PRODUCTIVITY Dimensions KPIs TIME Case Clearance Rate Rate of pending to disposed cases Open cases within timeframes Closed cases within timeframes Rate of Postponed Court Hearings Rate of Cases Closed in Two or Less Court Sittings QUALITY Successfully appealed cases Satisfaction of court users Education hours of judges Complaints and challenges of a judge COST EFFICIENCY / PRODUCTIVITY Cost per case Human resources per case

COURT PULSE DASHBOARD

REPORTING AND DECISION MAKING CYCLE 1-5th of Month Analysis of performance and issues identified (KPI variations beyond acceptable values) 8th of Month Head of Secretary and court advisors prepare to present performance update at MPM (discover and explain causes of KPI variation) 10th of Month Monthly Performance Meeting: Joint Diagnostics and Agreed Treatment 11th of Month Treatment (corrective actions) initiated by staff to address identified issues MONTHLY REPORTING AND DECISION MAKING CYCLE

SUCCESSFUL COURT PULSE IMPLEMENTATION Strong institutional willingness for data driven change Material and Human Resources Data Science Data (in databases and court registry)

IMPACT of the COURT PULSE implementation: Integration of scientific principles in court operations covering time, cost efficiency / productivity and quality; Dramatic improvement in management of court resulting in proactive role of court president and judges, allowing for evidence-based decision-making; Shift in mind-set and move from endless debates describing symptoms of a problem (backlogs, excessive length of court proceedings) and providing excuses to ability to make evidence based diagnostics and agreeing on a treatment (corrective actions); Fair allocation of financial and human resources in court; Combination of Data Science and ICT resulted in court management revolution and significant improvement in service to society.

ROLE OF TECHNOLOGY IN JUSTICE SYSTEM “We must always remember that justice must be assisted, not dominated, by technology. Technology alone does not improve the system. It is people, assisted by technology, who make the justice system work.” Honorable Chief Justice of Singapore, Yong Pung How (1996)

COURT PULSE Thank you! From Azerbaijan with appreciation! The Management Revolution Thank you! From Azerbaijan with appreciation!