7/2/2018 2:39 AM BRK2413 Customer lifecycle with LCS: Dynamics 365 for Finance and Operations, Enterprise edition Manali Dongre Senior Program Manager © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lifecycle Services (LCS) helps you be: Predictable Automated Proactive

Agenda What is Lifecycle Services 7/2/2018 2:39 AM Agenda What is Lifecycle Services Starting the Dynamics 365 Cloud ALM journey with LCS Five key stops along the way ALM Journey with Dynamics 365 for Finance and Operations On-premises, Enterprise edition Demos Key-takeaways Q&A © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Lifecycle Services Overview Microsoft Convergence 2015 7/2/2018 2:39 AM Lifecycle Services Overview Bi-weekly release cycles Discover Define Build Operate App Source Partner led trial Direct Customer based trails Project setup Methodology Business process modeler Data configuration Environments Development ALM Code Upgrade Subscription Estimator Issue Search Support Monitoring and diagnostics Updates and servicing

Let us begin the Dynamics 365 Cloud ALM journey with LCS © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Stop #1: Click, try, buy! 7/2/2018 2:39 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Customer focused trials 7/2/2018 2:39 AM Customer focused trials Partner led trial App Source based trial © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7/2/2018 2:39 AM Video © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7/2/2018 2:39 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Stop #2: Project onboarding 7/2/2018 2:39 AM Stop #2: Project onboarding © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Onboarding Tools Context specific projects created for implementation. 7/2/2018 2:39 AM Onboarding Tools Context specific projects created for implementation. Methodology provides as guided walkthrough showing the what’s and how’s of implementation. Manage business processes and system configuration using Business Process Modeler tool. Integrated VSTS experience for requirements gathering, fit-gap analysis, data configuration and support. Support multi-instance project deployment scenarios. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7/2/2018 2:39 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Stop #3: Manage your data 7/2/2018 2:39 AM Stop #3: Manage your data © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Pre Go-live Post Go-live 7/2/2018 2:39 AM Move golden configuration from Tier 2+ UAT to production. Point in time restore of Tier2+ UAT environment. Pre Go-live Refresh Tier2+ Sandbox environment with a copy of production data. Request copy of production data on a Tier1 environment to debug an issue in production. Refresh Tier2+ Sandbox environment with a specific point in time of data in production. Post Go-live © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7/2/2018 2:39 AM Current focus Automate data movement scenarios and make them self-serve from LCS. Sandbox refresh and golden configuration to be released in October. Provide the ability to rollback in case of failures. Setup a schedule for recurring tasks. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Stop #4: Keep your environment current 7/2/2018 2:39 AM Stop #4: Keep your environment current © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Overview Types of Updates Discover an update Apply an update 7/2/2018 2:39 AM Overview Types of Updates Customizations, Application code fixes, Updates to the platform Discover an update Issue Search, Update Tiles and Asset Library Apply an update Automated update experience Merge updates Validation checks Verify an update is applied Environment Version in LCS. Version update in Dynamics 365 client. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Process for applying updates 7/2/2018 2:39 AM Process for applying updates Microsoft updates ISV/ Partner customization updates Lifecycle Services 1 - Download 1 - Download 2 - Upload 3 - Apply 3 - Apply Dev/ Test (Merge, Build, Test) Sandbox (Data refresh, apply, validate, sign off) Production 4 - Release © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Current State Applying updates in less than an hour. 7/2/2018 2:39 AM Current State Applying updates in less than an hour. This is going out in October. Hardened package deployment flows to reduce failures. Added support to rollback a failed package. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Current focus Applying updates in near zero downtime. 7/2/2018 2:39 AM Current focus Applying updates in near zero downtime. Support rollback for a package that is successfully applied. Release updates in rings. Platform early access preview program for Partners and ISVs. CAAP program for customers. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Stop #5: Diagnose environment health issues 7/2/2018 2:39 AM Stop #5: Diagnose environment health issues © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Importance of Telemetry Data 7/2/2018 2:39 AM Importance of Telemetry Data Environment availability and health monitoring setup on production environments. Notifications/Alerting in real time to Service engineering team when an issue is reported. Service engineering team to notify stakeholders when such issues are detected. Storyboard view of end user activities. SQL Troubleshooting Tools. Performance Timer. System Diagnostics. Power BI Reports to show feature usage. © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7/2/2018 2:39 AM Current focus Troubleshoot SQL performance issues metrics and embedded PowerBI views. Perform simple actions directly through LCS to resolve issues. Holistic view of customer’s profile. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Microsoft Dynamics Technical Conference 2016 © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7/2/2018 2:39 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7/2/2018 2:39 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

ALM Journey for Dynamics 365 Finance and Operations On-Premises © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Current state vs what is coming next 7/2/2018 2:39 AM Current state vs what is coming next Setup on-premises infrastructure and deploy environment through LCS. Get access to a partner on- premises project for learning and trial. Get frequent updates on deployment status in LCS. Apply updates to on- premises deployment through LCS. Improved diagnostics story. Ability to reconfigure existing deployment. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Demo Manali Dongre 7/2/2018 2:39 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7/2/2018 2:39 AM Key Takeaways LCS is a one stop shop for managing ALM for your Dynamics 365 implementation. Streamlined update application for Cloud as well as on-premises. Self-serve features and tool for other ALM tasks such as business process management, data movement, etc. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Q&A Contact – Manali Dongre: manado@microsoft.com 7/2/2018 2:39 AM Q&A Contact – Manali Dongre: manado@microsoft.com © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Please evaluate this session Tech Ready 15 7/2/2018 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite https://myignite.microsoft.com/evaluations Phone: download and use the Microsoft Ignite mobile app https://aka.ms/ignite.mobileapp Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7/2/2018 2:39 AM Appendix © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Move golden configuration database from Tier1 Sandbox to Tier2+ Sandbox 7/2/2018 2:39 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Refresh Tier2+ UAT Environment with a copy of Production data 7/2/2018 2:39 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Apply updates to Tier1 and Tier2+ Sandbox environments 7/2/2018 2:39 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Rollback a failed package 7/2/2018 2:39 AM Rollback a failed package © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7/2/2018 2:39 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.