Knowledge Management Tools By Mr. Lee Pit Teong

Presentation Outline KM Overview Definition of KM Organisational versus Institutional Challenges for Librarians KM Needs for Librarians KM Objective for Librarians KM Framework for Librarians Tools to Meet the Needs Conclusion

KNOWLEDGE MGMT TOOLS (KM) KM Overview What is Knowledge? According to Merriam Webster, “the fact or condition of knowing something with familiarity gained through experience or association”

KNOWLEDGE MGMT TOOLS (KM) KM Overview Types of Knowledge Explicit Knowledge that can be written down, shared with others and stored in a database. Reports, procedures, instructions, records, etc. Can be easily recorded via data capturing Tacit Knowledge that resides inside people (often what we don’t know that we know). Experiences, intuition, insights, etc. Difficult to record as it requires user to Input

KNOWLEDGE MGMT TOOLS (KM) KM Overview Example Speedometer = 150 km/h : Data (Explicit) I am driving at 150 km/h : Information (Explicit) I am speeding : Knowledge (Tacit) I need to slow down : Wisdom (Tacit)

KNOWLEDGE MGMT TOOLS (KM) KM Overview From Fujitsu

KNOWLEDGE MGMT TOOLS (KM) Definition of KM The systematic processes that are put into place to identify, create, capture, share and leverage the knowledge that is needed for an organisation to succeed. Sue Henczel, CAVAL Organisation Need To implement a KM system that can capture and transfer knowledge efficiently

KNOWLEDGE MGMT TOOLS (KM) Definition of KM 3 School of Thoughts School of Business Focus on Business Processes, ROIs, Performance Indicators, etc. School of Computer Science Focus on Data Processing, Data Mining, Data Security, etc. School of Information Science Focus on Content Classification, Cataloguing, Indexing and Retrieval, Copyright, etc.

KNOWLEDGE MGMT TOOLS (KM) Organisational Versus Institutional Organisational KM Objective To Improve the Company’s Performance Championed by Knowledge Managers Institutional KM Objective To Support the Academic or Scholarly Development of Students or Researchers Championed by Librarians

KNOWLEDGE MGMT TOOLS (KM) KM Objectives for Librarians Absorb Knowledge from outside the Institution Facilitate the Generation of New Knowledge within the Institution Spread the Absorbed and Generated Knowledge throughout the Institution Expand the Knowledge Base of the Institution

KNOWLEDGE MGMT TOOLS (KM) Challenges for Librarians Patrons want ubiquitous access to content You don’t know what patrons want to find Difficult to retain and share the knowledge created by students, teachers, and researchers Do not have system to support structured content management and publishing Impact of eLearning and Library

KNOWLEDGE MGMT TOOLS (KM) KM Needs of Librarians Challenges Needs Patrons want ubiquitous access to content Increase Acquisition of Web-enabled content You don’t know what patrons want to find Increase Knowledge-base of the Institution Do not have system to support structured content management and publishing Implement e-publishing system Difficult to retain and share the knowledge created by students and researchers Implement content archiving system Impact of eLearning and Library Middleware between eLearning System and Library

KNOWLEDGE MGMT TOOLS (KM) KM Framework for The Librarian Identifying What Knowledge Assets the Institution Possesses Analysing How the Knowledge Can Add Value to the Institution Specifying What Actions are Necessary to Achieve Better Usability and Added Value Reviewing the Use of Knowledge to Ensure Added Value

KNOWLEDGE MGMT TOOLS (KM) Tools in Consideration Define Your Institution’s KM Objectives (Identify the Gaps) Find the Tools to fill those KM Gaps What Tools are Available?

KNOWLEDGE MGMT TOOLS (KM) Tools for Consideration Learning Management System Digital Library Publishing and Archiving Computation Management ePortfolio Portal – Federated Search, Crawlers and Agents (SDI)

KNOWLEDGE MGMT TOOLS (KM) Features and Benefits of each Tools Learning Management System Course Management and Scheduling Curriculum and Lesson Planning Project Collaboration Lecture Archival Course-packs Delivery Supplementary Learning Support

KNOWLEDGE MGMT TOOLS (KM) Features and Benefits of each Tools Digital Library External Resource Databases eBooks and eJournals Reference Ware Other eResources Internal Resources Dissertations and Thesis Projects and Research Proceedings Past Exams

KNOWLEDGE MGMT TOOLS (KM) Features and Benefits of each Tools Computation Management Document and Manage Scientific Calculation Archival and Retrieval of Computational Methods Sharing and Dissemination of Projects

KNOWLEDGE MGMT TOOLS (KM) Features and Benefits of each Tools Publishing and Archival Systematic and Consistent Publishing Standards Centralised Repository for better Control and Content Management Built-in Indexing Engine Cataloguing with Meta-tags (Dublin Core) Web-based Search and Retrieval Supports all Structured Content and Multimedia Objects

KNOWLEDGE MGMT TOOLS (KM) Features and Benefits of each Tools ePortfolio Web-based Personal Folder for Tracking Academic Achievements Easily integrated into Resume

KNOWLEDGE MGMT TOOLS (KM) Institution’s KM Architecture INSTITUTION KM PORTAL Federated Search and Retrieval, Crawlers and Agents Digital Library Publishing and Archival eLearning Computation Management ePortfolio REPOSITORY-BASED CONTENT Internalised Content External Content

KNOWLEDGE MGMT TOOLS (KM) Conclusion Understand the Distinction between Organisational KM and Institutional KM Identify Your Institutional KM Gaps Clearly Fit the KM Tools to those Gaps Analyse the Socia-Cultural Environment Before Planning a KM solution