New Mexico Performance Excellence Awards Program Judge Training for the 2016 Panel of Judges New Mexico Performance Excellence Awards Program

Topics for this Training Introductions The “necessary paperwork” The Examining process Panel of Judges – your role QNM people and processes Next Steps Focus on start and end times and lunch

2016 NMPEA Panel of Judges Valerie Hand, Chair John Buksa Kathie Gilbert Deborah Gorenz Sheri Milone John Molenda Gail Mora Mike Sather Bob Stuewe work sector experience Baldrige experience If there is a judge present at the training, have him/her present slides 98 and 99. The Panel of Judges is composed of 9 members from business, government, education, and health care. Retha Shiplet, Lead Judge, Consultant - Albuquerque JJ Parsons, Presbyterian Healthcare, Albuquerque Dr. Susanna Murphy, Consultant, Quality Concepts and Beyond, Albuquerque Kerry West, Don Chalmers Ford, Rio Rancho Bob Kingsbury, Los Alamos Technical Associates, Albuquerque John Myers, Power Production, PNM, Albuquerque Ron Rosen – OMI, Farmington Bob Stuewe – Los Alamos National Laboratory, Los Alamos Kathie Gilbert – Western New Mexico University, Silver City

The “necessary paperwork” Available in the Judges’ DropBox. Charter Ethics Policy / Confidentiality Agreement /Code of Conduct Conflict of Interest Checklist

2016 NMPEA Project Schedule & Process Also available in the Judges’ DropBox.

Examination Overview Start Time invested ~150 hours / examiner Duration ~4 months Draft Consensus Comments Attend Training Assemble Team Identify Key Themes Score – Individually & Consense Report to Judges Review Criteria Review Self- Assessment Identify Site Visit Issues Conduct Executive Briefing Gather info @ Site Visit Draft Individual Comments Attend Governor’s Reception Revise Feedback Comments End

The Judges’ Role - Overview Start Time invested ~20 hours / judge Duration ~2 months Attend Training Prep for Site Visit Indicate availability - SV & Judges’ meetings Participate in Executive Briefing Participate in Site Visit Sign Charter & Ethics Policy Prep for Judges’ meeting(s) Attend Governor’s Reception Skim assigned self assessment(s) Participate in Judges’ meeting End Sign Conflict of Interest

The Judges’ Role – Resources DropBox Judge Availability & Conflicts Charter Ethics Policy Conflict of Interest 2016 Project Plan Mini-Plan - Site Visit Mini-Plan – Judges’ Meeting Form – Report to Judges qualitynewmexico.org/ExaminerTools/ Site Visit(s) Mini-Plan - Site Visit Video – The Judge’s Role during Site Visits Judges’ meeting(s) Mini-Plan – Judges’ Meeting Form – Report to Judges Scoring Worksheet

Deliverable to Customers – The Feedback Report Cover Page Cover Letter Table of Contents Baldrige Framework for Excellence Executive Summary aka Key Themes Feedback Comments - Categories 1 – 7 Appendix A – Annotated Scoring Band Descriptors Appendix B – Scoring Guidelines Appendix C – Bonus: Profile Feedback Just a “peek” into what the teams will be creating for the customers – organizations completing self-assessments.

QNM Who’s Who Name Position Contact Information Julia Gabaldon President / CEO C (505) 239-0486 julia@quality-newmexico.org Retha Shiplet COO / Director of Programs O (505) 944-2007 C (505) 385-3298 retha@quality-newmexico.org Chris Morgan NMPEA Awards Administrator C (505) 235-0389 chris@quality-newmexico.org Georgann Taylor Chief Trainer / Chief Editor O (505) 471-5707 C (505) 690-4543 georganntaylor@yahoo.com Valerie Hand Lead Judge 1vhand1@gmail.com Judi Mead Programs Coordinator O (505) 944-2001 judi@quality-newmexico.org Lori Wilson Administrator O (505) 944-2006 lori@quality-newmexico.org Alan Zevenbergen Volunteer Extraordinaire alan@quality-newmexico.org

Next Steps Login to Scorebook Navigator Review the self assessment(s) Review the team’s Key Factors Watch for Site Visit Issues