Fra strategi til implementering Microsoft seminar, 22-Jan-2009 Charlotte R. Winther – Novo Nordisk Erik Korsvik Østergaard – NNIT

Novo Nordisk in brief Headquartered in Denmark More than 26,000 employees in 80 countries (> 50% outside DK) Products marketed in 180 countries Sales in 2007: 41.8 billion DKK Focused healthcare company World leader in diabetes care since 1923 Diabetes care: > 70% of sales Committed to environmental and social responsibility

NNIT leverancer og ydelser Værdikæden IT-Strategier (Design/Evaluering) IT-Service Management (ITIL) Forretningsoptimering (BPM/BPA) Six Sigma/Lean analyser/implem. Beredskabsplaner / Risiko Analyse Miljø- og HR-regnskaber (CO2) BPR-analyser (Processer/struktur) Forandringsledelse/Change Mgmt. Compliance (DS484, Rigsrevision) Business Cases / Cost-Benefit Intranet, Internet, Extranet E-handel og selvbetjening (EP) Vidensdeling, søgning, arkivering ESDH og dokumentstyring Vidensportaler (BI, CRM, SAP) SOA, integration og procesoptim. Design, udvikling og implement. Application Management/Support Identity & Access Mgmt. Governance Server Operations (Fysisk/Virtuel) Desktop & Printer Operations (PLM) Database Mgmt. / Data Recovery Storage, backup og arkivering Overvågning, netværk, LAN/WAN Helpdesk, Identity/Access Mgmt. On-site service og support (IMAC) Application Hosting og Mgmt. Mail, Exchange, AD, Sharepoint Firewall, Antivirus, sikkerhed IT Service Management (ITIL)

Future workspace A shift in paradigm – trends Share your knowledge Breaking down of silos; coordinated work Cheap, updated and reliable information for fast decision making Role based services Relevant information in correct context Outlook, Office Suite and SharePoint are focal points Links to data satellites, e.g. SAP, Siebel, Oracle, Documentum Same amount of emails, but far less documents and attachments Fragmented communication Social networking and Instant Messaging, video/audio meetings, ... facebook, Wikipedia, blogs, YouTube, … The intranet is a service, not system/platform/application/software

SharePoint Feature Areas Server-based Excel spreadsheets and data visualization, Report Center, BI Web Parts, KPIs/Dashboards Docs/tasks/calendars, blogs, wikis, e-mail integration, project management “lite”, Outlook integration, offline docs/lists Business Intelligence Collaboration Portal Platform Services Rich and Web forms based front-ends, LOB actions, pluggable SSO Enterprise Portal template, Site Directory, My Sites, social networking, privacy control Business Processes Workspaces, Mgmt, Security, Storage, Topology, Site Model Content Management Search Integrated document management, records management, and Web content management with policies and workflow Enterprise scalability, contextual relevance, rich people and business data search © 2002 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. 5

Vision : One global intranet to drive knowledge sharing, corporate identity and business excellence through enabling global communication, collaboration and efficiency Drivers: 1 Globalisation 5 New technology 2 Global communication & collaboration 4 Increased personalisation, individualisation & flexibility 3 Efficiency, lean business processes

What is the GlobeShare solution? All Novo Nordisk intranets PORTUS MS FrontPage, Lotus Notes, KnowledgeWeb on LiveLink ... (10+ different installations) MS SharePoint 2003 GlobeShare MS SharePoint 2007 GlobeShare is an integrated part of the Global SharePoint Platform. One platform for web content management, document management, collaboration, search, business process facilitation and workflows, with standardised look and feel. Out of scope Out of scope Novo Nordisk Extranet Novo Nordisk Internet More than 14,000 daily unique users More than 1,800 concurrent users

HQ Portal page

Corporate news site

News module

Blog

Area publishing site

Team Site

Intranet as a service 14

MOSS – from idea to action NNIT uses a structured process for: Anchoring MOSS implementation in the organisation Establishing a strategy for use of MOSS, e.g. how MOSS should support and optimise business processes, knowledge sharing, and communication across the organisation Clarifying which actions to take to meet the goals, where to anchor the initiatives and when to initiate them MOSS Inspiration Analysis Workshops Prioritisation workshop Implementation Best practice for use of MOSS AS-IS TO-BE workshops Existing strategies Future strategies Roadmap for futures initiatives

Change management

Change management Stakeholder management Top management engagement Communication plan User involvement Personas and mock-up’s Management presentations Requirement gathering – and feedback on prioritisation Training and support Continual follow-up

GlobeShare Business Processes Ongoing and future KPI monitoring Enterprise project portfolio management Off-line capabilities Mobile access Integration to SAP Integration to QMS Business Intelligence Workflows Extranet Excel services …

Governance is at least four-dimensional Decisions on application functionality Decisions on content and structure Intranet as a service Application Application deployment SharePoint platform Decisions on application deployment Decisions on platform and service

Fra strategi til (fortsat) implementering Processes Policies Change management Ongoing application deployment Capacity planning Sanity checks Health checks ”Hygiene” Identification Prioritisation Implementation Platform Content Applications Support Maintenance Governance Applications Business Processes Strategies Content User Requirements Ideas Interfaces Expectations Politics Regulations Governance