SAY HELLO TO ROYAL LONDON Hello, my name’s Rob Carr and I’m pleased to be able to tell you about Royal London’s protection proposition

Who We are A mutual - established over 150 years ago We’re committed to the intermediary market We’ve combined the strength of two successful protection brands into one We’re the UK’s  largest mutual insurer, and we’re committed to the intermediary market and to making it easy for you to do business with us. So now we’ve combined the strength of two successful brands into one, Royal London not only focusses on quality cover, you’ll also notice some big improvements to our underwriting approach and our online service. 2

Tailored protection solutions Personal and Business menu-based protection plans Mix and match covers, terms and amounts Tailored protection for individual needs One plan fee, direct debit and one set of underwriting Helping Hand – included in all our menu, relevant life and whole of life plans Just like Bright Grey and Scottish Provident, the Royal London personal and business protection plans are menu-based. So you can mix and match terms and amounts, and, if appropriate, cover a couple jointly and separately in the same plan, providing your clients with tailored solutions for their individual needs. And just as before, we only charge one plan fee per application. And, of course, every menu plan we issue automatically includes Helping Hand, which I’ll tell you more about in a few minutes.

Our PRODUCTS You can mix and match from these: Life Critical Illness Type of Cover Personal Menu Business Menu Relevant Life Pegasus Whole of Life Life Critical Illness Life or Critical Illness Income Protection Key Person Income Protection Unemployment Cover Waiver of Premium (Sickness) Waiver of Premium (Unemployment) Our Personal and Business plans each have their own menu of benefits to choose from. And don’t forget we also have a Relevant Life Plan, which was the first plan of its kind when we launched it in 2010, and whole of life cover available through our Pegasus plan.

Income protection Just got better Own occupation for all - better quality cover 8 week deferred period added to give more flexibility Broader age and term limits because people work and live for longer Guaranteed claims payment – up to £1,500 monthly Clients can now buy more cover – up to 55% of pre tax earnings up to £250,000 We’ve taken the opportunity to improve our income protection cover which now offers own occupation for all, an 8 week deferred period, broader age and term limits as well as a guaranteed monthly claims payment up to £1500. So if your client’s circumstances change between taking out the plan and making a claim, we won’t reduce the claim below that limit. We’ve also increased the maximum amount of cover available to 55% of pre-tax earnings up to £250,000 per annum.

EASY TO DO BUSINESS WITH 6

We’ve kept the things that matter to you like personal service from a dedicated contact and a named underwriter. As well as great business development support. As well as the new stuff, we’ve kept the things advisers told us they like. Things like personal service from a dedicated case manager, access to our underwriters and valuable business development support.

Our new Online service More instant decisions online Fewer questions, and clients can input personal application details direct online A new dashboard so it’s easier to see applications in progress Clear navigation More transparent pricing plus an indicative price range if it needs to go to underwriting Compatible with phones, tablets, laptops and PCs One of our key objectives is to make it easy for you to do business with us and technology is playing an increasingly important role here. Reflecting this, we’ve invested in a new online service that delivers more straight through processing, faster decisions and fewer requests for medical information. All with fewer questions! You can even hand over medical questions to your client to complete in the privacy of their own home. And with our cutting edge technology in the background we can give you an accurate indicative price to help you set realistic client expectations. 8

Supporting better outcomes Online service Supporting better outcomes Better information, first time Fewer medical requests System can assess most common conditions Underwriters have more time to help you There are other benefits too. Because of the technology there are not only fewer but more relevant questions, the information we gather at this first point of contact is much more useful, meaning we have increased the number of immediate decisions we give online. This quality information, often submitted directly from the client, has reduced the need for GP Reports. The service can also assess the most common conditions, freeing up the time underwriters would previously have spent here. That means they have more time to help you with more complex issues. 9

Easier to do business Underwriting We’ve recently improved our approach to underwriting in these areas: BMI mental health family history of cancer (breast, ovarian and colo-rectal) medical and financial limits As part of an ongoing underwriting review we’ve dramatically improved our approach to BMI, mental health and family history of some cancers. We’ve also improved our medical and financial limits. All of this means we’re giving more clients standard terms, more often.

LONG TERM RELATIONSHIPS 11

Helping hand Added value Every menu and relevant life plan comes with Helping Hand It offers support for your clients, their spouse, partner and children. The support is tailored and specific There's no extra cost Available from the day their plan starts even if there's no claim Helping Hand remains at the heart of our protection proposition. We include this tailored support service in the price of every menu, relevant life and Pegasus Whole of Life plan. It offers help and support to your clients and their families at the most difficult times in their lives. If for example your client’s partner was to be diagnosed with cancer they would have access to a fully trained specialist nurse who could answer questions, research treatments or simply listen to fears and anxieties. The nurse adviser can help put the client in touch with locally available support. It’s available from the day their plan starts, at no extra cost, even if there’s no claim. We have a huge amount of material to help you explain the importance of Helping Hand to your clients. It’s available on our adviser site at the address coming up on the next slide.

adviser.royallondon.com/protection Thanks for listening. Here’s the address for our adviser site where you can find much more information about Royal London’s protection. The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions and is a member of the Association of British Insurers and the Association of Financial Mutuals. Registered in England and Wales number 99064. Registered office: 55 Gracechurch Street, London EC3V 0RL. Royal London Marketing Limited is authorised and regulated by the Financial Conduct Authority and introduces Royal London’s customers to other insurance companies. The firm is on the Financial Services Register, registration number 302391. Registered in England and Wales number 4414137. Registered office: 55 Gracechurch Street, London, EC3V 0RL. 13 September 2016 | PR P8 PN 0043