Department of Personnel and Training Regional Workshop on Intensive Training Programme 5 December 2011 at MGSIPA, Chandigarh (Punjab) HCM RIPA (ATI) RAJASTHAN Department of Personnel and Training Government of India

FEATURES: HCM RIPA is implementing the ITP. Using our experiences gained in Kota, Udaipur, Bikaner, Jodhpur and Alwar districts under CBPR Now we have undertaken Ajmer and Tonk districts. Following Systematic Approach to Training (SAT) Cycle Sensitization-cum-TNA Workshop conducted in 2 districts Training of Trainers conducted in Tonk district and developed 40 persons as trainers. Training of Trainers in Ajmer District will start in January 2012. Saturation Training of nearly 3500 frontline employees-Target. Non Residential Courses at the district level headquarter 3 Days training Covers all 4 classes (Class I, II, III & IV) Will take nearly 2 Years.

CORE TEAM Shri L.P.Kothari, IAS (RR-1977) Additional Chief Secretary to Government (Training) and Director General, HCM RIPA – Overall Supervision and Guidance Core Group : Dr. R.K.Choubisa, Nodal Officer-ITP, HCM RIPA Shri Ashok Sharma

BUDGET RELEASED: ` 61.92 lakhs for TWO districts: TONK AJMER

Services in State Government Services are in the form of Sectors. THREE SECTIONS: General Services [Budget Head 2011-2075] Social Services [Budget Head 2202-2251] Economic Services [Budget Head 2401-3606]

3500 FRONTLINE PEOPLE FROM SECTORS : Agriculture and Horticulture Animal Husbandry Ayurved Water Resources & Watershed Development and Soil Conservation Medical and Health Services Revenue District Administration Rural Development and PR Forests Transport Food and Civil Supplies Excluded : Education and Police 3500

INITIAL TNA WORKSHOP TNA Workshop in Ajmer on 11 March 2011 and in Tonk on 28 April 2011 conducted with 105 participants through which we identified training needs. Training Module validated through TNA. 3 New Chapters were added in place of 3 existing chapters Participants: District Level Officers – 50 (Ajmer) District Level Officers – 55 (Tonk)

TRAINING OF TRAINERS ToT in Tonk completed in June and July 2011. ToT in Ajmer has been planned in January 2012. Actual Training will start from January 2012. First we are going to start in Tonk district from January 2012. Training in Ajmer will start after ToTs in January 2012. Training Module is in press.

TARGET GROUP TO BE TRAINED All Frontline Employees Level-1 State Services (Gazetted) = 307 Level-2 Subordinate Services (Non-Gazetted) = 518 TONK Level-3 Ministerial and Class IV Services (Non-Gazetted) = 704 GRAND TOTAL: 1529 Level-1 State Services (Gazetted) = 374 Level-2 Subordinate Services (Non-Gazetted) = 558 AJMER Level-3 Ministerial and Class IV Services (Non-Gazetted) = 1008 GRAND TOTAL: 1940

TRAINING MODULE FOR WHOM? STATE SERVICES–GAZETTED All District Level Officers L-1 SUBORDINATE SERVICES – (NON-GAZETTED) Middle Level L-2 STATE SERVICES–NON GAZETTED All Ministerial and Class IV Lower Level Employees L-3

BROAD AREAS IN MODULE Administration and ICT Behavioural Skills Citizen-Centric Administration NOTE: Trainings in Level-1, Level-2 and Level-3 are common on Day-1 and Day-3. However, delivery as per Entry Behaviour in each level.

DELIVERY DAY-1 Administration & ICT 5 Sessions Introduction Working at the State Government and Office Management and Office Procedure Part I & II Information Technology Part I & II Each of 75 Minutes

DETAILS OF TRAINING MODULE DAY-2 Level 1 5 Sessions Behavioural Skills Leadership Styles The Art of Delegation Developing Team Work Developing an Internal Communication Strategy Each of 75 Minutes

DETAILS OF TRAINING MODULE DAY-2 Level 2 5 Sessions Behavioural Skills Developing Team Work Motivating Your Team Communication-A Key to Effective Supervision Creating Your own Satisfaction Through Public Service Serving Your Client Each of 75 Minutes

DETAILS OF TRAINING MODULE DAY-2 Level 3 5 Sessions Behavioural Skills Understanding Job Satisfaction Creating Satisfaction Through Public Service Motivating Self Improving Inter personal Effectiveness Through Communication Skills Each of 75 Minutes

DETAILS OF TRAINING MODULE DAY-3 5 Sessions Citizen-Centric Administration & Governance Good Governance Right to Information Citizen’s Charters and Guaranteed Delivery of Public Services Sensitization of Government Officials towards Minorities Disaster Management Each of 75 Minutes

AREAS COVERED IN MODULE Introduction, Office Procedure, Administration, State Government functioning and Information & Communication Technology L 1,2,3/1 Behavoural Skills like Leadership Styles, Art of Delegation, Team Work, Internal Communication L 1/2 Behavoural Skills like Developing Team Work, Motivating Your Team, Communication-A Key to Supervision, Public Services L 2/2 Behavoural Skills like Understanding Job Satisfaction, Motivating Self, Inter-Personal Relations and Time Management L 3/2 Citizen-Centric Administration: Good Governance, Right to Information, Citizen’s Charter & Service Delivery, Sensitization of Government Officials and Disaster Mgt. L1,2,3/3