Effective Interpersonal Interactions Chapter Twelve Effective Interpersonal Interactions © 2016 Taylor & Francis

In This Chapter You Should: Determine the components of interpersonal communication Identify the steps and skills needed for active listening Understand nonverbal communication and its impact on interpersonal communication © 2016 Taylor & Francis

Interpersonal Communication The means in which a person conveys a message to another person Verbally Nonverbally Interpersonal communication may occur: Face-to-face Mediated via electronics © 2016 Taylor & Francis

Mediated Communication Communication mediated via electronics Cell phone/phone Texts or calls Email Those communicating do not need to share time or space Relaying information may take days, weeks, years, or may never happen Miscommunication due to lack of nonverbal cues or misunderstandings © 2016 Taylor & Francis

Face-to-Face Communication Can be seen as “cumbersome” Allows the ability to send and receive information immediately Better understanding of the message Nonverbal cues Inflection Parties must find a time and place to meet Scheduling conflicts © 2016 Taylor & Francis

Successful Communication Success relies on Verbal abilities Active listening skills Nonverbal Active listening Six-step process Takes more time initially Saves time and confusion Learned skill set © 2016 Taylor & Francis

Active Listening Focus on the speaker remain distraction free Be open and receptive to the message this does not mean the listener agrees with the message Paraphrase both the verbal and nonverbal message this will let the other party know the listener understood the message Ask questions this will clear up any confusion the listener may have. Restate and summarize the main idea this again does not mean the listener agrees with the message, but understands the main idea Provide a response share any ideas, feelings, or thoughts © 2016 Taylor & Francis

Nonverbal Communication More subjectivity Can be seen as an authentic expression True feelings Nonverbal communication can be seen as: Physical appearance Kinesics Material possessions Use of personal space Gestures Facial expressions Posture © 2016 Taylor & Francis