Kenlyn T. Gretz CEO of Americollect Inc

History of Americollect 1964 248 co-workers Licensed in all 50 States Audited by Department of Financial Institutions of Wisconsin. 100% Healthcare Collection Agency 83 hospitals and 7,000+ physicians nationwide 2,600,000 accounts listed per year

Why are you here? We collect money by being nice. We actually collect more money by being ridiculously nice, because consumers aren't afraid to talk to us.   We want to change how consumers view collection agencies. Would you want to join us in that cause? Choosing Americollect or working at Americollect is more than choosing an agency or employer. You are choosing a company that wants to change the way collection agencies are viewed and the way they are encouraged to operate.

Ridiculously Nice Dialog Conversations Engagement Options Buy-In Education for the consumer Empowerment Trust

Example – Wav File

Opening RND “My goal today is to be able to help you to the best of my ability.” “ I will be trying to help you today to the best of my ability or in any way I can.”

Closing RND “Like I mentioned at the beginning of the call my goal was to assist you with any questions or concerns you had . Did you have any other questions for me today?” “Like I mentioned at the beginning of the call I would be trying to help you today any way that I could . Did you have any other questions for me today?”

Education = Career

Certified Revenue Cycle Specialists (CRCS): Americollect has 30 Certified Revenue Cycle Specialists who are certified by the American Association of Healthcare Administrative Management (AAHAM). To become certified, team members must pass an exam which requires working knowledge of all areas of patient billing including federal regulations, acronyms and terms, patient access, hospital & clinic billing, and credit and collections. Before taking the exam, collectors met once a week for 24 weeks to prepare for the exam. Individuals obtaining certification must complete a 24-week course and must pass the CRCS exam.

Insurance Claims Filed

Complaint Management System

Credit Repair Organization Disputes Credit Repair Organization

Thank You!