Communicator : Integration View : Slide 1

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Presentation transcript:

Communicator : Integration View : Slide 1 IVR Content IVR GATEWAY SMS I-SERVER HTTP M/W SQL MEZZANINE SMS Content

Communicator : Integration View : Slide 2 IVR Content IVR GATEWAY SMS I-SERVER HTTP M/W SQL MEZZANINE User Management Specific Activity Management - Identity (mobile no) - SMS Activity Content - Groups (configurable) - SMS Activity Type Topic Management - Scheduling Performance Tracking - Escalations - Performance Calculation - Performance Reporting (Web/SMS) SMS Content

Communicator : Integration View : Slide 3 IVR Content F IVR GATEWAY SMS M I I X X I-SERVER HTTP M/W Q Q S P SQL MEZZANINE M SMS Content M Manual : Adding content through external interfaces X Sending SMS messages to Aggregator and receiving messages from Aggregator S Scheduling next IVR activity and removing previously scheduled IVR activity Q Local SQL instance managing scheduling data for HTTP M/W in order to maximize IVR stability I Indicating to IVR Gateway next scheduled activity per user and receiving confirmation of completion and performance F Returning IVR VXML and WAV audio files for presentation to user P Receiving confirmation of IVR activity completion and performance

Communicator : Integration View : Slide 4 9 IVR Content F IVR GATEWAY SMS 1 M I I X X 8 10 4 5 I-SERVER HTTP M/W 7 Q Q 6 S 11 P SQL MEZZANINE User Management Specific Activity Management - Identity (mobile no) - SMS Activity Content - Groups (configurable) - SMS Activity Type Topic Management - Scheduling Performance Tracking - Escalations - Performance Calculation - Performance Reporting (Web/SMS) 2 4 5 1 M 3 SMS Content 12 M Manual : Adding content through external interfaces X Sending SMS messages to Aggregator and receiving messages from Aggregator S Scheduling next IVR activity and removing previously scheduled IVR activity Q Local SQL instance managing scheduling data for HTTP M/W in order to maximize IVR stability I Indicating to IVR Gateway next scheduled activity per user and receiving confirmation of completion and performance F Returning IVR VXML and WAV audio files for presentation to user P Receiving confirmation of IVR activity completion and performance

Communicator : Integration View : Slide 5 IVR Content IVR GATEWAY SMS I-SERVER HTTP M/W SQL MEZZANINE SMS Content Phase 2 System Ownership SMS Aggregator (KY : Cellulant / Safaricom) SMS IVR Provider (KY : Safaricom) IVR Gateway Learning Manager (KY : AMREF) SMS and IVR Content (WAV) Creation Mezzanine Mezzanine Server HTTP M/W IVR Server IVR Server SQL Management VXML and WAV file management (In partnership with HELP Phase 2 Accenture resource)