Air Force Insurance Fund (NAF): How to File a Death Claim Please be advised of the following action steps to take in order to file a claim: Step 1: Contact the corresponding HR Authorized Representative to report the passing of the insured and to confirm coverage. Step 2: The HR Authorized Representative will ask several questions related to the date of death and the relationship of whom is reporting the death. Step 3: The HR Authorized Representative will then file a claim electronically through MetLife’s claim system officially reporting the passing, while uploading the completed Life Claims Employer documentation. They will also include the beneficiary designation and proof of enrollment for the named benefit for the insured/deceased. Step 4: Upon notification of death, the MetLife Claims team will generate a claim kit and mail to the beneficiary for completion. Step 5: Upon receipt, the beneficiary completes the claimant statement and returns to MetLife. Step 6: The MetLife Life Claim Processing Center will merge the information from the employer statement and the claim kit and assign a claims number. Step 7: The claim is then reviewed by a Life Claims Approver and is entered for processing. Step 8: Guidance and further review of the claim is completed by and signed off on by Senior Approvers should there be a denial or high dollar claim amount. Step 9: The claim is prepared and entered to cycle for payment within the MetLife Claims system. Step 10: The payment of the claim is produced by paper check or Total Control Account. Step 11: The payment of the claim is released and notice of payment is mailed directly to the Beneficiary in form of a Total Control Account. Step 12: A notice of payment is also sent to the HR Authorized Representative advising that the claim has been processed and claim payment has been made to the beneficiary. NOTE: If appropriate documentation is received, the claim & payment will be processed in 5 – 10 business days.

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