Chapter 1 Introduction to Technical Communication Strategies for Technical Communication in the Workplace Laura J. Gurak John M. Lannon
What Is Technical Communication? Technical communication is the exchange of information that helps people interact with technology, advance workplace goals, and solve complex problems.
Technical documents differ from college essays in that they are: Reader based Task oriented Context sensitive Design based Written, visual, digital, and oral
Writing Is Part of Most Careers Virtually all professionals, at some point, function as technical communicators
Main Features of Technical Communication Focuses on the reader, not the writer. Is efficient and accessible. Is clear and relevant. Uses media effectively. Is created by both individuals and teams. Targets a global audience. Is persuasive and truthful. Is based on research.
Three Primary Purposes of Technical Communication Informational documents anticipate and answer questions. Instructional documents help people perform a task. Persuasive documents encourage readers to take a desired action.
Types of Technical Communication Memos Emails Letters Instructions Procedures Manuals Brochures Proposals Reports
The Importance of Proofreading Basic errors will distract the reader and make the writer look careless. Proofreading is vital in detecting easily correctable errors.
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