Training for Hospitality Week 11

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Presentation transcript:

Training for Hospitality Week 11 Subject : V0206 – Administrasi & Operasional Kantor Depan Year : 2009 Training for Hospitality Week 11

Discussion Question #11 Discuss use of job analysis and job description Describe the ideal employee Discuss importance of empowerment List and discuss three concepts that you would include in an orientation program Discuss the four-step training process. Bina Nusantara

Group Activity #11 Preparing a Training Session Prepare a mock training session on how to check a guest in to a hotel room Incorporate the 4 step training method into your training session Bina Nusantara

THANK YOU AND HAVE A GOOD DAY Bina Nusantara