VA Processing One Stop Shop Style Nichole Mancone, Ed.D. Tarrant County College SACRAO 2017 Clearwater Beach, FL

Tarrant County College Campuses Northeast Campus Northwest Campus South Campus Southeast Campus Trinity River Campus TCC Connect Eight other learning centers throughout Tarrant County

Tarrant County College Undergraduate Enrollment Spring 2017 – 48,246 students (unduplicated) Veteran Students:

Welcome to the VetSuccess Center! South Campus Welcome to the VetSuccess Center!

VetSuccess Center TCC launched the VetSuccess on Campus program in 2012 We were fortunate enough to be allocated 2 counselors. They rotate between our 5 brick and mortar campuses.

VetSuccess on Campus Through grant funding, South Campus was able to create the VetSuccess Center

VSC Staffing Academic Advisor Counselor Administrative Assistant VetSuccess on Campus Counselor

VSC – Academic Advisor Degree plans Course selection Availability of campus resources

VSC - Counselor Counseling Transition issues Career questions

VSC – Administrative Asst Paperwork assistance Scanning paperwork to central processing Questions about requesting to use benefits Hazlewood Processing

VSC – VetSuccess Counselor Benefits questions Chapter questions VA Resources Medical, voc/rehab questions, careers

VSC – The Space Students check in here; there are computer kiosks for registration, admissions applications, VonAPP

VSC – The Space Administrative area for receiving paperwork, scanning to central processing, answering certification questions

VSC – The Space Academic Advisor/Counselor Office Spaces Adjacent to the administrative processing area

VSC – The Space Because the VSC shares space with Student Accessibility Resources, the students have access to the Study area as well as the Testing Center

Benefits One Stop Shop Advising Counseling Questions Answered Paperwork received and reviewed All in one place

Challenges Not on every campus Advocacy is good Want to temper that with self-sufficiency Campus space challenges One of each type of staff member, during peak season there can be a long wait VetSuccess on Campus Counselor is there twice a week

VSC – Moving Forward Other campuses have added similar spaces, although on a smaller scale There is talk of relocating the VSC at South to a different, smaller location Talk of having a more centralized unit for veterans services

Contact Information Nichole Mancone, Ed.D. District Director of Admissions and Records Tarrant County College 817.515.1581 nichole.mancone@tccd.edu