iShop Training Module Unsecured Browsing

Unsecured Browsing Browsing the site without logging in is the default for anyone who visits our e-commerce site. Unsecured browsing allows customers to: Browse the site Add items to the shopping cart Unsecured browsing limitations are: No pricing information is available Shopping carts cannot be converted to orders Rapid Order Entry feature is unavailable Quote feature is unavailable Unsecured browsing is available to everyone.

Secured Browsing Secured browsing requires a user name and password and is available to current customers. Secured browsing allows customers to: Add items to the shopping cart Shopping carts can be converted to orders Rapid Order Entry feature is available Quote feature is available Customer specific pricing information is available Address maintenance Purchasing Agent Management Secured browsing is available to current customers.

User Information Bar Know the difference… Unsecured browsing User Name is not shown You must log in to access your account Cart Total is unavailable

User Information Bar Know the difference… Secured browsing User Name is shown Account access is available Cart Total is available Access to Rapid Order Entry

Product Navigation SALE Sale area provides information about current promotions and sale items. Check back often as this information changes frequently

Browsing the Site Drop Downs Use the drops downs menus to find products in categories. Products are grouped by categories; pumps, reels, handles, etc. Pump category is also grouped by fluid type Use the fly-out panels to navigate to the product you are searching for.

Browsing the Site In this example we will navigate to the Panther 5:1 using the drop down

Click Pumps Click Piston Pumps Pride Click Panther HP 5:1

Browsing the Site Catalog Pages These pages show a listing of all items in a specific category. You will also see related items that can be purchased such as service kits, items to assist in building a system or unit. Product listing order Service kits will always be at the top Pump Packages Kits Accessories Catalog pages provide access to technical data and product selection

Browsing the Site Lets review to the Panther 5:1 catalog page

Product Info Kits Packages Basic Pump Service Kits Accessories

Browsing the Site Product Pages The product page provides access to technical data and product selection Use the drop down to select a product from this listing

Browsing the Site Lets review to the Panther 5:1 Product Page

Ready to Buy Use pull down for written descriptions Technical Information Click the Panther 5:1 Pump Link

Selecting Product Adding items to the cart can be done From the drop down list – using the written description Use Ready to Buy by selecting the features you want a corresponding SKU is entered. Lets choose a DR Meter-rigid ext with a ¼ turn manual nozzle and oil tip Product # 3330-157

Selecting Product Using the drop down feature, lets choose a DR Meter-rigid ext with a ¼ turn manual nozzle and oil tip Product # 3330-157

Use pull down for written descriptions In the Dr Meter Control Handle product box Search for Handle DR-Rigid ext, ¼ turn manual for oil Verify item # 3330-157

Selecting Product Using the Ready to Buy feature, lets choose a DR Meter-rigid ext with a ¼ turn manual nozzle and oil tip Product # 3330-157

Choose features Rigid Extension Qtr turn oil Nozzle Metered Click the Dr Meter Control Handle link Verify item #

Unsecured Browsing Notes This module focused on Unsecured browsing. View Ways to Shop Secured browsing for additional browsing techniques and secured features. Current Balcrank customers and registered iShop users may shop the site any way they choose.

Thank you for your time. Questions or comments Contact: Jess Larkin 828-645-2237 jlarkin@balcrank.com