Providing Instruction & Explanation 1: Plan what to say before you speak 2: Gain their attention before you start 3: Keep the message simple 4: Invite questions and check for understanding

Providing Demonstrations 1: Position so all can see and hear 2: Focus attention on 1-2 key points 3: Repeat appropriate demo more than once 4: Invite questions and check for understanding

Key factors in Observation and Analysis 1: Focus on each key factor one at a time 2: Observe action several times from different positions 3: Compare observation with correct template to find matches and mismatches 4: Determine action: build on strengths, correct errors, do nothing

1: Ask questions to generate 3: Give specific simple information Providing Feedback 1: Ask questions to generate self-feedback 2: Limit information to 1-2 key points 3: Give specific simple information 4: Keep it positive