Dr Gareth James ASPC lead on Audit

Patient Centred Skin Audit 2 Questionnaires 1) On the Day The first questionnaire you ask the patient to complete on the day of their surgery itself. 2) Post Op The second you should try to get a month or two later. Either SAE, or as its so short get a secretary or a student to follow up and phone your patients, or an email link.

Patient Centred Skin Audit– On the day Questionnaire

Patient Centred Skin Audit – Post Op Questionnaire

Patient Centred Skin Audit The audit runs yearly : 1st Jan – 31st December. I will ask for the AVERAGE score for each question the following April. Then hopefully present/produce any results at the 2018 conference

Patient Centred Skin Audit Audit cycle 1st May -31st December 2016 Sadly just 3 practices giving us data on 359 operations

Patient Centred Skin Audit What percentage Returns rates are you getting? On the Day: Average 84% Why not higher, they cant leave the building until its done! Post op: Average 68% Excellent! Remember - you can just get someone to phone them and do the form….

Patient Centred Skin Audit On the day Average scores for the below questions: rated 1 (excellent) to 5 (poor) 1. How good was the information leaflet sent to you prior to your appointment to prepare you for today’s operation? Average Score 1.1 2. How did you rate the Doctor's manner and communication during the operation? Average Score 1.0

Patient Centred Skin Audit – On the Day Average scores for the below questions: rated 1 (excellent) to 5 (poor) 3. How would you describe the level of pain you felt during the operation? Average Score 1.3 4. What was your overall impression of having your Carpal Tunnel Operation undertaken here at this Clinic? Average Score 1.0 5. How many said VERY LIKELY to: How likely are you to recommend our clinic to friends or family if they needed similar care or treatment? Average percentage 95%

Patient Centred Skin Audit – Post OP Average scores for the below questions: rated 1 (excellent) to 5 (poor) 9. How good was the information in the Post-Op Advice leaflet in preparing you for any post operative issues? Average Score 1.1 10. How happy are you with the end result? Average Score 1.1 13. Overall please rate your overall satisfaction with our service Average Score 1.1

Patient Centred Skin Audit – Post OP Average scores for the below questions: rated 1 (excellent) to 5 (poor) 9. How good was the information in the Post-Op Advice leaflet in preparing you for any post operative issues? Average Score 1.1 10. How happy are you with the end result? Average Score 1.1 13. Overall please rate your overall satisfaction with our service Average Score 1.1

Patient Centred Skin Audit – Post OP 11 Patient Centred Skin Audit – Post OP 11. Did you require any ANTIBIOTICS resulting from your Operation? Average of 1.1% patients needed antibiotics 100% of antibiotics were given by the Surgeon

Patient Centred Skin Audit Audit cycle 1st Jan -31st December 2017 Running NOW! – Not to late to start I’ll collect next year to present at the 2018 conference Make life easy, why not use the Excell work sheet that works it all out for you!!