Qualitative Interview Training

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Presentation transcript:

Qualitative Interview Training

Objectives Understand the different interview techniques. 2.Understand the different types of questions available. 3. Understand how to interpret, transcribe and record peoples’ responses.

Objectives 4. Prepare and conduct an interview. 5. Understand how to establish a rapport with individuals and being non-judgemental. 6. Assess own performance to improve interview techniques.

Interview Define the term: Interview

Interview “A formal meeting in which one or more persons question, consult, or evaluate another person.”

Understand the different interview techniques. List different types of interview techniques:

Different interview techniques. Screening and Phone Interviews One –to-one interview / Face to face Multiple Interviews Group Interviews Panel or Committee interview Teleconferencing / Web Conferencing Interviews

Different interview techniques. Behavioural-Based Interview Task Oriented Interview Testing Interview

Types of Questions Discuss the different types of questions you could use.

Types of Questions Closed Questions Open Questions Leading or ‘ Loaded’ Questions Funnelling Recall and Process Questions

Task Group 1 As a group prepare some appropriate Funnelling Questions that you can use. Group 2 As a group prepare some appropriate Recall and Process Questions.

Establishing a rapport In pairs: 1. Define the term rapport. 2. Agree in pairs why establishing rapport is going to be important in the Qualitative Interview task. 3. Agree how will you do this.

Albert Mehnarabian Tips Find Common Ground. Think of how comfortable you might feel if, while living thousands of miles from where you grew up, you met someone from your hometown. ... Focus on Your Appearance. ... Be Empathic. ... Use Mirroring. ...

Non-judgmental Discuss: What type of things that subconsciously makes us judgemental. List them:

Recording the Interview Discuss and agree a list of things you will do, so you may transcribe and record the interview accurately Before the interview. 2. During the interview. 3. After the interview.

Interpret information Discuss and agree: How will you interpret the interview notes?

Interpret information

Prepare and Conduct an Interview Individual and pair work Prepare and conduct an interview

Assess own performance to improve own qualitative interview techniques Individual work: Now assess own performance. Strength Development Needs