B202 Block 5 Revision session: Performance Kuwait Brach Sunday 22nd February Prepared by Ms. Hanady A. Osman

Section 1: What is performance and why measure it? Identify 5 important stakeholders of the AOU? How does each perceive performance? How can their interests conflict? Differentiate between Performance measures and performance measurements? Apply to TMA plagiarism in the AOU. What is the importance of performance management? What are Performance indicators (PIs). Supply examples. What are Dimensions of performance? Prepared by Ms. Hanady A. Osman

Section 2: How is performance measured within organizations? Differentiate the different types of materials? What is lead time? Why is it important to keep a steady supply of materials on hand? Using an example differentiate between independent and dependent demand. Describe a technique in managing materials in cases of independent demand. OR explain the economic order quantity model for managing materials. Prepared by Ms. Hanady A. Osman

Section 2: How is performance measured within organizations? Briefly describe holding costs. Briefly describe ordering costs. Explain the master schedule? Differentiate between the MRP and ERP system. There are two basic types of control systems. Explain briefly. Prepared by Ms. Hanady A. Osman

Section 2: How is performance measured within organizations? Quantitative methods are not the only important means of measuring the performance of an organization. Explain. Briefly describe Kaplan & Norton’s Balanced Scorecard. Explain 3 types of responsibility centers. How is performance managed in HRM Prepared by Ms. Hanady A. Osman

Section 3: Managing the performance of whole organizations Why is cash important? What are the aspects constituting Working Capital? How can we manage our Working Capital? How can an organization decide on how much working capital is needed? Give examples. Prepared by Ms. Hanady A. Osman

Section 3: Managing the performance of whole organizations Discuss the 6 resources that managers can review in order to cut cost/improve productivity. List some Japanese management techniques used to increase productivity. Discuss the ‘five why’ system of Japanese lean productivity. How can we define quality? Prepared by Ms. Hanady A. Osman

Section 3: Managing the performance of whole organizations What is the differences between quality control and quality assurance? “Quality comes with a cost” Explain. Discuss SERVQUAL tool? Prepared by Ms. Hanady A. Osman

Section 4: Organizational view of organizational performance Ratio Analysis. What are some of the pressures upon organizations to go green? “Not all people advocate green marketing” Explain. Prepared by Ms. Hanady A. Osman