Most Relevant Objectives 1)Eight generic influence tactics Consultation Rational persuasion Inspirational appeals Ingratiating tactics Coalition tactics Pressure tactics Upward appeals Exchange tactics

Most Relevant Objectives Five Bases of Power Reward Coercive Legitimate Referent Expert

Most Relevant Objectives Greenleaf’s Servant Leader They are servants at first Clear goals Trust Good listening skills Positive feedback Foresight Self development

Opening Case and Annotations Cynthia Trudell “Why do things have to be this way ?” Trudell Willing to take on new tasks. 15C– Empowerment in action 15F– Good leadership characteristics 15H– Always seek new mentors

Managing Diversity Definition: process of helping all employees, including women and minorities, reach their full potential “For These Successful Women, Empowerment Began at Home”

Leadership The Evolution of Leadership Theory Oldest Newest Trait Theory Behavioral Styles Theory Situational Theory Transformational Theory Newest