Introduction to Project Management Set up projector, and use this as the starting slide as people enter the room and eat breakfast/snacks. Be sure to modify date! Basics to have on hand: Name tent cards Markers (white board and flip chart – BE CAREFUL WITH THEM!  – 4 Flip Charts (teams will use during breakout sessions)

Session Objectives To welcome you For you to understand the objectives and style of the course

Welcome to Project Management Introduction Schedule Restrooms Breaks Messages Ground Rules Also introduce the ‘Rules of Engagement’ that Org posts in all their conference rooms. 8:00am Breakfast 8:00am Class Start 2:00pm finish on 1st day (for this specific date only!!!) 6:00pm finish on 2nd day (usually an 8:30-5:30pm schedule on both days would be normal) Morning and afternoon break ~10:30a and 2:30p Lunch around noon for one hour – use this time to check v-mail/email too. Identify any dial-up capability in the room for those from out of town that might need to use it. No Laptops or PDA’s/Blackberrys Cell phones should be turned off or on vibrate (take/return calls during breaks)

Course Objectives To understand the importance of Project Management to your Municipality To identify the success criteria for a Project Manager To establish a common understanding and approach to Project Management within a Municipality To position the roles and responsibilities of a Municipality Project Manager To make us all successful!

Why is Project Management Important? Projects are a major way of creating value for your municipality To keep your municipality running efficiently To deliver without wasted time (and money) To retain staff (happy and motivated) All of us depend on you ! May need to modify this slide based on the audience. Value proposition may be different for another company (e.g. Bacon instead of Burritos!) and there may be other messages that the PMO or IT Director/CIO would like to communicate – this would be a great platform to start sending those messages!

Myths & Quotes “Software development is unpredictable” “Management gives unreasonable deadlines” “Every project is different” “My manager doesn’t listen to me about the problems” “My project is different – I don’t need that level of planning” “Are you still planning?…When are you going to do some real work?” question/discussion: How many people have worked on a project with deadlines? How many missed deadlines? How many companies went out of business or people died as a result of missing deadlines? So … How many “real” deadlines are there? Deadlines: In medieval days the deadline was a line drawn around the castle – if you crossed it you were shot! key message: The deadline is not always the most important factor! Setting and managing expectations is crucial to achieving value and planning is essential for this.

The Human Element …but it is mostly about people Project Management Is part people, technology, process and organization Is the control of resources, activities, time and cost… Change management is often overlooked as a part of Project Management. Too often the focus is on the Technology, and not on the human aspects of the change that will occur. We will talk about how to incorporate that into Project Management, and what you need to look for! …but it is mostly about people

Our Objective / Your Opportunity To move up the experience curve, wherever you are now! notes: Everyone here is at a different level of knowledge and experience - we want to share experiences and gain inspiration for how to approach common problems (Instructor: express how you personally gain knowledge by hearing participants share stories and the class discusses various possible solutions. ) PMO1-01-Introduction

Course Agenda What is a Project? Project Management Roles & Responsibilities Project Management Methods Project Plan/Activate Planning Control Completing Projects Summary We will probably end today (the first day) somewhere in Planning . (INSTRUCTOR: If there is an evening event or dinner, be sure to remind them of this now so if they need to make last-minute arrangements, they can!)

Personal Introductions Name Job responsibilities Project management experience Project Management Issues/Concerns If none, what are your expectations from the class Personal Introductions notes: Ideas for order of introductions: round robin’ technique OR vary the sequence using random choice, PM experience level or geography as a driver Once person starts and calls on the next person who calls on the next, etc. flipchart: PM Issues and Concerns Collect on clearly written flipchart If you can, relate each item to an appropriate session and refer back to the chart in every session. Make sure to review the issues/concerns at the end of the session (usually after last class session) to see if everything was covered. If not volunteer to discuss in private, send them additional information, etc. Too busy to plan