Training Update Kristine Snyder, Sandata Technologies Wednesday, October 18, 2017

Training Requirements Each provider ID must have at least one person go through training, in order to receive your login credentials to the Sandata EVV system Agencies can bring a maximum of two people per Provider ID to go through training. Each person chooses their own training method. Example: One person registers for instructor-led classroom training, and the other person registers for instructor-led webinar training. There is no limit on the number of people who can go through self-paced training

Training Plan For agency providers: Train-the-Trainer approach Selected staff will attend Ohio Department of Medicaid’s (ODM) Electronic Visit Verification (EVV) training (Approximately 6 hours of training) Learn administrative tasks in the Santrax EVV site, such as setting up other administrative accounts, data entry, and running reports Learn how Direct Care Workers will perform EVV Take information back to agency staff For non-agency providers: All training provided Will receive all the information you need for performing EVV, running reports, etc. in the training provided by ODM (Approximately 4 hours of training)

Training Plan Registration open for all training options! Pre-Launch (Before 1/8/18) Post-Launch (After 1/8/18) Three methods of training to choose from: Instructor-Led Classroom Instructor-Led Webinar Self-Paced, Recorded Training Instructor-Led Classroom and Webinar trainings occurring November 1st to December 20th Self-paced available starting 11/15 One method of training, available 24/7 Self-paced, recorded training Registration open for all training options!

Instructor-Led Training Locations Toledo Cleveland Akron Columbus Dayton Cincinnati Marietta

Instructor-Led Classroom Environment Training Locations Cleveland, Akron, Toledo, Columbus, Dayton, Cincinnati & Marietta Up to 25 participants per class Optimal for Participation and Learning Collaboration and Interaction Online Registration- Reference Guides on Ohio Department of Medicaid EVV page Slide Owner: Christian

Instructor-Led Web-based Training (Webinars) Covering All EVV Modules Agency providers: 3 sessions Non-agency providers: 2 sessions Q&A available Up to 75 Participants per Webinar Convenience/Flexibility Training Delivered in Multiple, Shorter Sessions

Independent eLearning Self-Paced Training Located in online training registration tool Available starting 11/15 Available 24/7/365 Confirmation of Completion On-Going Through the Life of the Program Role-Based Course Content

Training Options October 2nd: Registration Opened for EVV Training Agency Providers (Maximum two participants per Medicaid Provider ID) Instructor-led classroom session (approximately 7.5 hours) Instructor-led webinar session (3, two-hour sessions) Must complete all sessions to satisfy requirements Independent self-paced online *Agencies using an Alternate EVV will take a self-paced training on how to access reports.* Non Agency Providers Instructor-led classroom session (approximately 4 hours long) Instructor-led webinar session (2, two-hour sessions) -Must complete all sessions to satisfy requirements Independent self-paced online

Online Training Registration System Agency Training Registration link: https://www.sandatalearn.com? KeyName=ODMEVVAgencyTraini ng Non-Agency Training Registration Link: https://www.sandatalearn.com? KeyName=ODMEVVNonAgencyT raining

Training Completion Registering and attending training allows you to: Retrieve your training certificate Receive your training completion confirmation email Use the link in confirmation email to access the device portal, eTRAC Order devices Download your Welcome Kit Complete data entry for launch

Agencies Using an Alternate EVV Training focused on Alt. EVV and ODM data-reconciliation reporting Self-paced training available in December Will need to be trained to receive login credentials

Assistance with Registration Registration reference guide on the ODM EVV webpage: http://medicaid.ohio.gov/INITIATIVES/ ElectronicVisitVerification.aspx EVV Provider Hotline: (855) 805-3505

Registration Progress and Reminders Over 1,200 providers have registered for training Some providers have created accounts in the registration tool, but have not signed up for a class Be sure to both create an account and register, ASAP! If webinars selected, must take all webinar parts to complete training Each registrant should sign up for either classroom or webinar training- not both!

Registration Progress and Reminders Make sure your email address and contact information is up-to-date with the Ohio Department of Medicaid!

Questions? Team

Device Request and Shipping Process Kelly Bergstrom, Sandata Technologies Wednesday, October 18, 2017

Device Management Process Request Process Deployment Process Device Return Process

Request Process Register on the eTRAC Portal Request Devices Menu option Transaction Number Provided View Request Status Kelly demo device request and return request process at this point

Device Procurement/Configuration: Device Packaging and Delivery 8x5x3 box Outer Package Sticker Reference Card Letter Sample Packaging June 2017

Device Delivery by FedEx

Devices: What’s in the box? Device Delivery Letter Introduction to EVV Charger Port/Power Button Identifying Pictures Phone Numbers for EVV Provider Hotline and Reporting Medicaid Fraud Reference Card for Individuals and Providers Sample letter to pass around

Device Procurement/Configuration: Device Asset Tag

Device Deployment/Logistics: Device Replacements EVV Provider Hotline, first Troubleshooting Initiate Lost/Stolen Shipping Mechanism Changes to Overnight Shipping Signature Required (same options as initial delivery) Kit to Include Return Envelope and Instructions

Device Deployment/Logistics: Device Retrieval eTRAC Device Request Portal: Provider to indicate no longer providing services to individual eTRAC will trigger the shipment of Return Kit Kit to Include Prepaid Return Envelope and Instructions Individual to complete return process Speaker: John

Questions? Team