Strategic Managing Operational Application Management Organization Strategy Application Strategy Customer Organizations Strategy Strategic Account and Market Definition Supplier Definition Service Delivery Definition IT Develop- ments Strategy Customer Environment Strategy Application Lifecycle Management Capabilities Definition Technology Definition Application Portfolio Management Management Processes Managing Contract Management Planning and Control Quality Management Financial Management Supplier Management Change Management Design Operational Use Support Continuity Management Impact Analysis Realization Configuration Management IT Operations Management Software Control and Distribution Implemen- tation Testing Connecting Processes - Operational Level Application Support Application Maintenance and Renewal