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Presentation transcript:

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Follow me on Twitter @MarkANoon #setuptostepin Mark.noon@studergroup.com

What do you do really well?

Mirror, Mirror, on the wall………..

Aligned Goals: Leader Development Create process to assist leaders in developing skills and leadership competencies necessary to attain desired results

How to set your leaders up for the next level The Setting: “Man shapes himself through decisions that shape his environment.” – Rene Dubos (Pulitzer Prize winning author, and the man who coined the phrase “think globally, act locally”) The culture is simply the customs or the traditions or the environment within an organization. It is the setting. What is your Story? Collaborate Reward and Recognize Match People to Projects Create a Learning Environment

Standards are built on your Values Standards are set to provide consistency Standards serve as a commitment to our staff and patients Standards set the tone for the organization Standards establish the Culture Hold to the standard and Mold to the standard

You may think Standards CONFINE you………. But in reality Standards DEFINE you…………... Do you lower your standards or raise your level of play? Standards help you build trust…………how? Standards let our patients know that we will ALWAYS do our very best for them, with them, and to them.

Leadership Development Must be a strong leader to develop other leaders True measure of leader development is: - Do your leaders have to STEP UP…. - Or can they just STEP IN to lead

The Engagement Model www.studergroup.com

The Setter Set Up to Step In – Book soon to be published Setters set others up for success Setters set the pace, the course, the play Setters motivate the team Setters set the right player Setters delegate responsibility on the court www.studergroup.com

How to set your leaders up for the next level You have to be the Setter: Create the momentum, control the tempo Setters learn patience, how to analyze the team, and look for opportunities that benefit the team. The setter lets the team know they can do it, they can make it, and they can win! A Setter knows the Mission and the Vision You have to be prepared First, Know Thyself “Even the smallest, most routine preparation counts. Do the right thing over and over every day.” – John Wooden

How to set your leaders up for the next level Set the Right Player: Start with what they know. Build with what they have. The best of leaders when the job is done, when the task is accomplished, the people will say we have done it ourselves. - Lao Tzu Team players share the spotlight. They take responsibility for the failures and successes. Accomplishments of the greatest magnitude will only happen when we step out of the comfort zones we have established for ourselves.

What is a Team Team- Number of, Group of Family Linked to Something in Common (purpose, goal, idea) A group of people does not (necessarily) make a team! A team is where a boy can prove his courage on his own. A gang is where a coward goes to hide.” Mickey Mantle, American professional baseball player www.studergroup.com

What is our focus today – 2 Things What is a High Performing Team? How do I Create a High Performing Team? www.studergroup.com

What is a High Performing Team Whitewater Rafting – Everyone has a part, a specific task, certain number of strokes, timed just right, same or opposite directions www.studergroup.com

The Engagement Model www.studergroup.com

Being in Gear….Partly Embedded in….Unavailable for anyone else…. Create strong personal relationships Develop a culture of recognition Identify needs and resolve them 1:1 communication of key issues Connect to purpose Engagement Being in Gear….Partly Embedded in….Unavailable for anyone else….

Do I have all the Solutions?

Three Tactics to Improve Teamwork Managing up and Recognition

Managing Up One who manages up another is viewed as a team player and not as someone who is working in isolation. The team members who are managed up will view you in a more positive light and, will be more motivated to do their best work. I love working with so and so Aren’t they the best What I really like about………..so and so www.studergroup.com

Managing Up Boss Co-Workers Staff Self Yes, yourself False Pretensions Who do I Manage Up? Boss Co-Workers Staff Self Yes, yourself False Pretensions A false Pretension is when you say things about others that are false and lead people to believe an untruth. How many of you men are married? You know where I am going with this? How does this dress make me look? www.studergroup.com

Recognition How do you recognize your staff, team, employees? When and how often do you recognize them? The Emotional Bank Account Do you know what motivates your team? Do you know what they like for recognition? Recognize them often, but for the right reasons Thank You Notes www.studergroup.com

Three Tactics to Improve Teamwork Delegation The assignment of responsibility or authority To act for someone else Delegation is key to leader set up Delegation is the key to taking things off your plate…….we are problem solvers………we need to be problem delegators…….. Don’t delegate the things only you can do. Don’t delegate things without specific deadlines, outcomes, and reasons Volleyball Coach – miserable because he doesn’t delegate www.studergroup.com

How to set your leaders up for the next level Delegate or Do It: “Know when to hold ‘em, know when to fold ‘em.” (Kenny Rogers) “Surround yourself with the best people you can find, delegate authority, and don’t interfere.” – Ronald Reagan The job of the manager, leader, or coach is to get results through people. Trust and delegation is a learned behavior. Give Responsibility: You cannot expect to hold people responsible for tasks that you have not clearly defined. Make sure you give clear explicit instructions. Create a vision, explain the vision, give the responsibility to enable that vision, and share the success. Give yourself a Break!

Three Tactics to Improve Teamwork Build Ownership and Create Value www.studergroup.com

Be Valuable, Treat Others as Valuable Honus Wagner Card……..$2.8 Mil www.studergroup.com

Value The worth of something Importance Something intrinsically desirable “The glory of an object is it’s intrinsic value” Having desirable characteristics or qualities Of great use of service Engagement ring Truck, boat, TV, www.studergroup.com

Valid People we consider to be valuable are validated in our minds. Validated – The power to define is the power to validate To give approval to or consider acceptable INVALID Flawed, unacceptable Invalid – Still in the dictionary, but we don’t use it anymore www.studergroup.com

Barriers…..to Accountability and Consistency Are they Internal or External Are they Excuses….or true Barriers? www.studergroup.com

The Finish Line….. Together

What can I explain better ??????

Mark.noon@studergroup.com LinkedIn: https://www.linkedin.com/pub/mark-noon/36/658/908 Follow me on Twitter @MarkANoon #setuptostepin