Hiring Trends Survey Summary Report 4th Quarter 2010 Survey Statistics In a 2010 fourth quarter prediction survey, Express Employment Professionals asked 9,340 current and former clients in the U.S. and Canada about their hiring and recruiting plans. Here are the results: Survey Findings New hires made since April 2010: 46% of respondents have hired for Administrative/Office Clerical positions. 41% hired for Commercial/Light Industrial positions. 21% hired each for Accounting/Finance and Marketing positions. Planned hires for 4th Quarter 2010: 30% of respondents plan to hire for Commercial/Light Industrial positions. 28% plan to hire for Administrative/Office Clerical positions. 11% plan to hire each for Engineering and Marketing positions. 9% plan to hire each for Accounting/Finance and Information Technology positions. Current ease of recruiting and filling positions: 52% currently believe it is "very easy" to "somewhat easy" to recruit and fill positions - a decrease of 5% from the previous quarter. 41% currently believe it is "somewhat difficult" to "very difficult" to recruit and fill positions - an increase of 8% over the previous quarter. Only 7% were unsure (answered “I don’t know”) - a 4% decrease from the previous quarter. Current trends when making a new hire Top 3 recruiting resources (rated as “excellent” and “good”): Staffing Firms (66%) – an increase of 1% over the previous quarter. Employee Referrals (58%) – a decrease of 2% from the previous quarter. Online Job Boards (44%) – no change from the previous quarter. Top 3 aspects to have in a candidate (rated as “most important” and “important”): Credible Work History (96%) – no change from the previous quarter. Job Experience (90%) – an increase of 1% over the previous quarter. Specific Skills (86%) – a decrease of 1% from the previous quarter. Current relationship with Express 51% of respondents currently work with Express. 40% have previously worked with Express. 5% have had no previous relationship with Express. For more information, please contact us! We can be reached at 616-281-0611 or casey.jankoska@expresspros.com. www.expresspros.com

Hiring Trends Survey Summary Report 4th Quarter 2010 In a 2010 fourth quarter prediction survey, Express Employment Professionals surveyed 9,340 current and former clients in the U.S. and Canada about their hiring and recruiting plans. Here are the results: How many new hires have you made since April 2010 in the following areas? Accounting/Finance 79% made no new hires 20% made 1-3 new hires 1% made 4-6 new hires Information Technology 85% made no new hires 13% made 1-3 new hires 2% made 4-6 new hires Engineering 82% made no new hires 17% made 1-3 new hires How many new hires do you plan to make in the fourth quarter 2010 in the following areas? Accounting/Finance 91% plan on no new hires 9% plan on 1-3 new hires Information Technology 8% plan on 1-3 new hires 1% plan on 4-6 new hires Engineering 87% plan on no new hires 12% plan on 1-3 new hires

Hiring Trends Survey Summary Report 4th Quarter 2010 How many new hires have you made since April 2010 in the following areas? Marketing 79% made no new hires 19% made 1-3 new hires 2% made 4-6 new hires Administrative/Office Clerical 54% made no new hires 35% made 1-3 new hires 6% made 4-6 new hires 2% made 7-10 new hires 1% made 11-20 new hires 1% made 21-30 new hires 1% made 101 or more new hires Commercial/Light Industrial 59% made no new hires 22% made 1-3 new hires 7% made 4-6 new hires 3% made 7-10 new hires 5% made 11-20 new hires 1% made 31-50 new hires 2% made 51-100 new hires How many new hires do you plan to make in the fourth quarter 2010 in the following areas? Marketing 89% plan on no new hires 11% plan on 1-3 new hires Administrative/Office Clerical 72% plan on no new hires 24% plan on 1-3 new hires 3% plan on 4-6 new hires 1% plan on 101 or more new hires Commercial/Light Industrial 70% plan on no new hires 20% plan on 1-3 new hires 6% plan on 4-6 new hires 1% plan on 7-10 new hires 2% plan on 11-20 new hires 1% plan on 31-50 new hires

Hiring Trends Survey Summary Report 4th Quarter 2010 How many new hires have you made since April 2010 in the following areas? Other 58% made no new hires 23% made 1-3 new hires 8% made 4-6 new hires 4% made 7-10 new hires 4% made 11-20 new hires 1% made 21-30 new hires 1% made 51-100 new hires 1% made 101 or more new hires *Other (please specify): Call Center Construction Customer Service Food Service Janitorial/Maintenance Manufacturing Medical Assistants Nursing, Technicians Sales Seasonal Help Transportation Warehouse *Majority of responses listed How many new hires do you plan to make in the fourth quarter 2010 in the following areas? Other 67% plan on no new hires 22% plan on 1-3 new hires 4% plan on 4-6 new hires 3% plan on 7-10 new hires 2% plan on 11-20 new hires 1% plan on 31-50 new hires 1% plan on 51-100 new hires *Other (please specify): Call Center Construction Food Service Manufacturing Medical Assistants Nursing Sales Seasonal Technical Truck Driver Warehouse *Majority of responses listed

Hiring Trends Survey Summary Report 4th Quarter 2010 What is most important to you in a candidate when making a new hire? 4th Quarter: Most Important for New Hires: Credible Work History – 96% Job Experience – 90% Specific Skills – 86% 3rd Quarter: Most Important for New Hires: Credible Work History – 96% Job Experience – 89% Specific Skills – 87%

Hiring Trends Survey Summary Report 4th Quarter 2010 Please rate your current level of work stress: Current Trends in Work Stress: 36% feel “overwhelming” or “very high” stress at work. 63% feel “moderate” or “minimal” stress at work. Only 1% currently feel “no stress” at work. Please rate how the following has changed since the last year: Changes in Work Stress, Pay Rate, and Workload Since Last Year: 49% state their current work stress is “higher”, and 39% state it has "stayed the same“. 42% state their pay rate is "higher“, and 45% state it has "stayed the same". 68% state their current workload has "increased", and 25% state it has "stayed the same".

Hiring Trends Survey Summary Report 4th Quarter 2010 Current Levels of Work Stress (Comparison by Business Size): Small Businesses (1-50 Employees) Medium Businesses (51-499 Employees) Large Businesses (500 or more Employees)

Hiring Trends Survey Summary Report 4th Quarter 2010 Changes in Work Stress, Pay Rate, and Workload Since Last Year (Comparison by Business Size): Small Businesses (1-50 Employees) Medium Businesses (51-499 Employees) Large Businesses (500 or more Employees)