Guest Registration Week 6 Subject : V0206 – Administrasi & Operasional Kantor Depan Year : 2009 Guest Registration Week 6

Review Questions #6 1. An American plan rate includes the room rate and food and beverage. a. true b. false 2. All credit cards offer the same discount rate. Therefore it does not matter to the hotel if the guest uses VISA, MasterCard, or JCB. 3. Traditional methods for establishing room rates include the Hubbart formula. This method uses $2 of room rate for each $1000 of construction costs. Bina Nusantara

Review Questions #6 4. Reservation room status description(s) include(s) which of the following? a. occupied or available b. stayover c. on change d. all of the above e. none of the above 5. The Hubbart formula takes into consideration such factors as operating expenses, desired return on investment, income from various departments in the hotel, and room income. a. true b. false Bina Nusantara

Review Questions #6 6. The highest room rte offered at a hotel is which of the following? a. rack rate b. military rate c. corporate rate d. complimentary rate e. half-day rate 7. Maximizing room rates involves a plan that include(s) a. knowledge of room furnishings b. knowledge of special features c. training in salesperson ship d. incentive program for desk clerks e. all of the above Bina Nusantara

Review Questions #6 8 . If a general manager and front office manager are considering the adoption of self-check in their discussions should include which of the following? a. capital expenditures b. decreased labor costs c. increased speed of registration d. lack of opportunity for selling other services of the hotel e. all of the above Bina Nusantara

THANK YOU AND HAVE A GOOD DAY Bina Nusantara