Managing Stakeholder as A Critical Success Factors in Achieving Operational Excellence Magister Sistem Informasi A Presentation by Dr. Ir. Yeffry Handoko Putra, M.T yeffry@unikom.ac.id

The Soft Part of Change Initiatives R = Q x A Result Quality Acceptance QUALITY OF INNISIATIVE (TECHNICAL STRATEGY) Data, methodology Sustenance Strategy IT Support _____________ ACCEPTANCE (CULTURAL STRATEGY) Managing Stakeholder Leadership, coaching Change Management

REMINDER ON STAKEHOLDER 1 Not every one is a Stakeholder. Stakeholder are “WHO YOU ANSWER TO” Typically have multiple priorities, handling tasks, meetings. So the Rely on charge agents/ project managers to keep things documented, managed and delivered They have many things going on – they could get things confused. May make statements that are out of date if they are not updated regularly 2 3