Global 8D Problem Solving Process Overview

D0 - Prepare For Global 8D Define and quantify symptoms Identify customer and affected parties If necessary, provide Emergency Response Action to protect the customer Determine if G8D should be implemented

D1- Establish the G8D Team Identify G8D Champion Identify Team Leader Determine skills and knowledge team will need at this stage Establish team membership Establish team goals Establish team roles

D2 - Describe the Problem Develop the Problem Statement identifying “what is wrong with what” Develop the Problem Description detailing the problem in quantifiable terms.

D3 – Develop the Interim Containment Action (ICA) Is ICA required Evaluate ERA Identify and choose best ICA Plan and implement ICA

D4 – Define and Verify Root Cause Review process inputs and establish possible causes Determine possible root causes Establish root cause and verify To be established for the problem and for the escape point

D5 – Choose and Verify Best Permanent Corrective Action (PCA) Select the best permanent corrective action to remove the root cause Select the best permanent corrective action to address the escape point Verify that both decisions will be successful when implemented and not cause undesirable effects.

D6 – Implement and Validate PCA’s Develop action plan for root cause and escape point PCA’s Implement PCA’s Remove the ICA Perform Validation Confirm with customer

Consider current and similar problems D7 – Prevent Recurrence Identify systems, policies, practices and procedures that allowed problem to occur and to escape to the customer Identify and select preventative actions Verify preventative actions Implement preventative actions Consider current and similar problems

D8 – Recognise Individual and Group Contributions Document lessons learnt Recognise individual contributions Recognise group contributions Celebrate completion of G8D team’s task

Other Global 8D Resources Modify the necessary systems including policies, practices and procedures to prevent recurrence of this problem and similar ones Make recommendations for systemic improvements, as necessary