Evaluating Front Office Operations Chapter - I

THE HOSPITALITY INDUSTRY Introduction : Hospitality can be termed as a deliberate, planned and sustained effort to establish and maintain a mutual understanding between an organization and public, thereby running a business of making and keeping friends while promoting an atmosphere of better understanding.

Hotel Defination by British Law A Hotel is defined by British law as a Place where a bonafide guest receives shelter and food , provided he is in a position to pay for it and is in a receivable condition. (Rights of admission reserved).

Hotel Defination A Hotel may also be defined as an establishment whose primary business is providing lodging facilities for the general public and which furnishes one or more of the following services: a. Food and Beverage Services. b. Room Attendant Services. c. Laundry Services. d. Entertainment

Classification Of Hotels Airport hotel Convention hotel Commercial hotel Condominium hotel Timeshare hotel Bed and breakfast hotel Resorts MOTELS

Classification Of Hotels ALL SUITES LIMITED SERVICE HOTELS EXTENDED STAY HOTELS MARKET ORIENTATION

HOTEL BASED ON SIZE 􀂾 25 Rooms - Small hotel 􀂾 26 - 99 Rooms - Average hotel 􀂾 100 – 299 - Above Average 􀂾 300 and above - Large Hotel 􀂾 1000 and above Mega Hotel

BUSINESS AFFILIATIONS AND OWNERSHIP Chain Affiliation Referral Property Company Owned Property Management Contract Property Chain Hotels Independent Property FRANCHISING

Reasons for Travelling Business Travel Pleasure Travel Group Travel