Focusing on Quality at UTT

Quality at UTT is represented through the university’s ability to: Demonstrate and Maintain Senior Management Commitment Engage in evidence-based decision making/planning Increase Productivity and Efficiency Evaluate, Reward, Enhance Performance

UTT’s quality policy states that: “UTT will position itself at the forefront of the national tertiary education thrust to create a productive and resilient workforce that is committed to innovation and entrepreneurship and meets the current and future challenges of a globalised economy.”

Utt’s Quality Policy As a tertiary level institution UTT strives to focus on quality by: “support[ing] the development of a transformative culture of lifelong learning that stimulates the intellectual capacity of students, faculty and all stakeholders to create opportunities for personal growth; success; and meaningful contribution to national development.”

Tenets of UTT’s Quality Policy In addition to institutional and specialised accreditation, UTT must be mission-driven and results oriented to achieve its institutional purpose and meet or exceed the expectations of its stakeholders. UTT must also strive to consistently demonstrate stakeholder engagement and commitment to continuous quality improvement.

UTT’s Institutional Accreditation UTT is accredited as a university by ACTT for the period December 17, 2010 – December 16, 2017. UTT is authorised to offer accredited degrees up to the doctoral level. UTT was visited by a team of External Evaluators in September 2017 in an effort to be reaccredited for a further seven years.

the Quality Management Review Committee (QMRC ) Purpose of the Quality Management Review Committee (QMRC ) The purpose of the QMRC is to review the UTT’s QMS in order to assess its continued relevance, effectiveness and sustainability whilst satisfying the requirements of the institution’s stated quality policy and objectives.

Quality Month at UTT In November 2016, QA&IE celebrated UTT’s first-ever Quality Month to coincide with worldwide celebrations of quality. The main goal of this annual event is to raise awareness of the quality, continuous improvement and performance excellence field and quality professionals worldwide. The theme for this year's Quality Month celebrations is “Quality Matters: Focusing on Quality in Education, Safety, Wellness and the Environment”.”.

Objectives of Quality Month Raise awareness about the notion that quality is everyone’s business Spotlight UTT’s successes in quality Generate solutions to enhance work processes across UTT Recognise employees for creative ideas Obtain feedback from students on why quality matters to them Foster greater quality awareness and wider dissemination of quality control activities

Office of Quality Assurance and Institutional Effectiveness

About QA&IE The purpose of the Office of Quality Assurance and Institutional Effectiveness is to maintain and improve UTT’s Quality Management System and support effective institutional decision-making and innovation through data collection and analysis, monitoring, review and evaluation, policy analysis and planning, and the promulgation of tertiary education best practice.

OFFICE OF THE VICE PRESIDENT QA&IE - Who are we? OFFICE OF THE VICE PRESIDENT 1 2 3 4 5 Quality Assurance Institutional Effectiveness Knowledge & Compliance Systems Process Management Academic Standards

QA&IE - Quality Assurance Monitoring the effectiveness of the university’s Quality Management System (QMS) through: Quality Audits Facilities Monitoring Reviews Training programmes Document Control Monitoring and Evaluation Quality improvement support

QA&IE - Institutional Effectiveness Routinely gathering primary data and analysing secondary data to satisfy regulatory requirements, and support evidence-based decision making. Key components are: Enrolment Management Alumni Studies: Student Experience/Quality of Student Life Studies Employee Studies Regulatory reporting Statistical Data Industry Feedback

QA&IE - Knowledge & Compliance Systems Adopting an integrated approach to monitoring and improving quality, that is driven by organisational intelligence and supported by innovative technologies. Compliance Monitoring System (CMS) Collaborative Online System for Accreditation (COSA) Self Evaluation Report Database (SERDB) TABLEAU® & the IDP Development of online training modules Development and maintenance of databases

QA&IE - Process Management Developing a process-oriented culture, that increases productivity, minimizes waste and improves efficiency and effectiveness. Process mapping Process analysis & improvement Process management External Review

QA&IE – Academic Standards Monitoring quality standards and academic processes and procedures, to identify opportunities and strategies for improving outcomes. Regulation Academic Quality Assurance Quality improvement

Quality at UTT QUALITY AT UTT Quality Focused Student-Centered Mission-Driven Commitment to Excellence QUALITY AT UTT Results-Oriented Commitment to Continuous Quality Improvement Stakeholder Engagement

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