HURRICANE MATTHEW AFTER ACTION REPORT

Overview Hurricane Matthew City Response After Action Recommendations

Hurricane Matthew In late September, 2016, Tropical Storm Matthew reached the eastern Caribbean. Category 5 strength with 160 mph winds. Matthew affected the Bahamas on Oct. 5-6 as a Category 3 and 4 hurricane. On October 7, 2016, 12:46 hours, the eye of the hurricane was the closest to the City of Palm Coast. In Palm Coast, water reached 44 inches above the sea walls in the “C” and “F” sections which is consistent with a 5-6 foot storm surge after high tide occurred in late afternoon. Rainfall amounts averaged 6.25 inches throughout the City.

Hurricane Matthew Perspective Did not make landfall in the Palm Coast / Flagler County Center of the storm stayed 25-40 miles out to sea Strong wind event with moderate storm surge rather than what would be considered a force from a hurricane Flagler County EOC recorded wind gusts up to 86 miles an hour both in Flagler Beach and North Palm Coast The “Wobble”

It appeared to be triggered by changes in the storm's eyewall, just enough to move the edge of the hurricane 20 to 30 miles east. Scientists call it an "eyewall replacement," a naturally occurring event in major hurricanes, but one that is difficult to predict. The process involves the storm's inner eyewall, as outer bands strengthen, they move inward and an outer eyewall is created, eventually replacing that inner eyewall. Because there was a gap in the replacement air, the center of the storm shifted east. Norther east. If there was no change, the 6 foot storm surge cold have been up to 9 feet around the time it passed our area.

Transparency : 70 percent ( only this slide ) CITY RESPONSE

City Response – Prior to Impact Preparations Began 4 Days in Advance of Impact Staff Schedule Changes Staff Urged to Handle Personal Preparation City EOC Staffed at Fire Station #25

City Response – Day of Impact Final Preparations Equipment and Personnel Strategically Located Shelter in Place

City Response – Immediate Response Clearing Roads Priority for Arterial and Collectors Most roads cleared within hours Coordination with FPL Widespread power outages Limited FPL Resources in the Area

City Response – Recovery Damage Assessments Power Restoration PEP System Strike Teams Hazard Trees Debris Cleanup 128,908 CY Debris 340,805 Tons Wood/C&D

City Response – Financial Impact $2.5 million Estimated Budgetary Impact 85% from FEMA and Insurance Estimated Reimbursement Reserves in General & Utility Fund Additional Resources Available

Transparency : 70 percent ( only this slide ) RECOMMENDATIONS

After Action Recommendations 22 Specific Recommendations Grouped in 4 Areas Staffing and Training Continuity of Operations Communication Reporting and Tracking Assigned to Specific Departments/Teams Incorporated in the Quarterly Meetings & Performance Measures

Staffing and Training Update Comprehensive Emergency Management Plan Update CEMP Staffing Matrix Regularly Update Personnel Policies for Essential Personnel Expand Comprehensive Training Program Update Comprehensive Emergency Management Plan Update CEMP Staffing Matrix Regularly Ensure up-to-date information Expand depth of staff Update Personnel Policies regarding Essential Personnel Expand Comprehensive Training Program NIMS Training Customer Service Training PEP Strike Team Training

Continuity of Operations Employee Food Service Responsibility Improve Coordination on PEP Tank/Electrical Service Relocate City EOC from Fire Station #25 to City Hall Develop Employee Family Shelter Plan Employee Food Service Responsibility PEP Tank and Electrical Service Coordinate with FPL regarding PEP Critical Restoration Areas Pursue grants for PEP Tank electrical upgrades Relocate City EOC from Fire Station #25 to City Hall Pursue grants and install City Hall generator Develop Employee Family Shelter Plan for Emergency Events Coordinate with Flagler County EOC

Communication Improve Issue Coordination and Resolution Backup Communication Systems Clarify Evacuation Zones Improve Issue Coordination and Resolution Develop Software Solution Identify Personnel to Dispatch Issues to Field Crews Develop Scripted Responses for Customer Service Annual Training for City Employees on Radio System Backup Communication Systems Develop Alternative Communication Plan Develop Backup Plan for Phone System Coordination with Flagler EOC Clarify Evacuation Zones Coordinate with Flagler EOC Improve communication with affected residents regarding evacuation zones

Reporting and Tracking Improve FEMA Reporting Efficiency Improve FEMA Reporting Efficiency Clarify Shift Report Requirements with FEMA Develop City specific work logs Obtain technology to record geolocation of image

HURRICANE MATTHEW AFTER ACTION REPORT