The two alternative approaches

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The two alternative approaches (a) Lean (b) Agile Capacity Capacity Level of service Level of service Source: Reprinted with permission from Emerald Group Publishing Limited, originally published in Aronsson, H., Abrahamsson, M. and Spens, K., ‘Developing Lean and Agile Healthcare Supply Chains’, Supply Chain Management: An International Journal, Vol. 16, No. 3, pp. 176-183 © Emerald Group Publishing Limited 2011

The Service Supply Chain Model Information Flow Supplier Purchasing Internal Users/ Stakeholders Finance Ultimate Customer Capacity Management Demand Management Customer Relationship Management Supplier Relationship Management Service Delivery Management Source: Ellram, L. M., Tate, W. L. and Billington, C., ‘Understanding and managing the supply chain model’, Journal of Supply Chain Management, Vol. 40, No. 4, pp. 17-32 (Wiley-Blackwell, 2004)